Experienced Customer Care Advocate – Delivering Exceptional Service to arenaflex Customers
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our arenaflex team as a Customer Care Advocate! At arenaflex, we're committed to putting our customers at the heart of everything we do. Our Customer Care Advocates play a vital role in delivering exceptional service to our customers, ensuring that their needs are met and exceeded. As a Customer Care Advocate, you'll be the face of arenaflex, providing a positive and memorable experience for our customers.
About arenaflex
arenaflex is a leading global financial services company, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in over 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future.
Job Summary
As a Customer Care Advocate, you'll be responsible for handling inbound customer service inquiries via telephone and/or email, providing excellent service to arenaflex's customers who have insurance or other financial service products or benefit plans. You'll leverage effective listening skills, diligence, and a strong desire to ensure that every customer experience is exceptional. With an understanding of the customers' needs and wants, you'll deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
Key Responsibilities
* Respond to customer requests via telephone or email, providing excellent service to arenaflex's customers who have insurance or other financial service products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and arenaflex using effective communication skills, keen listening skills, and empathy.
- Support special product and/or service campaigns as needed, or if solicited by the customer.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Requirements
* 1+ years of customer service experience
- Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need.
- Candidates must be available for the full duration of training in office from June 23rd to August 11th.
- New hires should live a commutable distance from the site the role is posted in.
Preferred Qualifications
* High School diploma or GED equivalent.
- Some college, or professional certification.
- Insurance or Financial Services industry experience or Product specific experience.
- Prior Call Center experience is highly preferred.
- A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.
- A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.
- Strong computer/keyboard skills as well as solid math, analytical, and critical thinking skills.
- Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of arenaflex.
Benefits We Offer
* Competitive compensation at $20/hour.
- Paid training.
- Dental, medical, and life insurance.
- Retirement plans including 401(k).
- Paid time off.
- Paid overtime.
- Programs designed to strengthen and reward your performance.
- Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
- Company-paid life insurance and legal services.
- Retirement pension funded entirely by arenaflex and 401(k) with employer matching.
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
- Employee Assistance Program (EAP) and digital mental health programs.
- Parental leave.
- Volunteer time off.
- Tuition assistance.
About arenaflex
arenaflex is a leading global financial services company, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in over 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future.
Join Our Team
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to join our arenaflex team as a Customer Care Advocate! Apply now and take the first step towards a rewarding career with a global leader in financial services. Apply To This Job Apply for this job