Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to delivering exceptional services and solutions that create meaningful outcomes for our clients and the people who rely on them. As a Customer Service Representative, you'll play a vital role in shaping the customer experience and making a real impact in a company that values innovation, diversity, and inclusivity.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions, partnering with Fortune 100 companies and over 500 governments to drive exceptional results. Our team is passionate about creating a culture where individuality is celebrated, and everyone has the opportunity to thrive. We're committed to fostering a positive, employee-friendly environment that supports our clients and empowers our associates to grow and succeed.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, resolving issues, and ensuring a seamless customer experience. If you're passionate about delivering outstanding service, have a strong work ethic, and are eager to grow with a dynamic company, we encourage you to apply.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
• Establishing and maintaining effective working relationships with applicants, beneficiaries, and co-workers
• Achieving results through knowledge, empathy, and commitment
• Working with people of diverse backgrounds

Requirements

To be successful in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background and drug screening required

Preferred Qualifications

* Previous experience in a customer service role, preferably in a call center environment

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills and familiarity with web-based systems
• Ability to work independently and as part of a team

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly rate of $16.00
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

arenaflex is committed to creating a positive, inclusive work environment that supports the health and well-being of our associates. We offer a flexible remote work arrangement, allowing you to work from the comfort of your own home. Our team is passionate about innovation, diversity, and inclusivity, and we're dedicated to fostering a culture where everyone has the opportunity to thrive.

How to Apply

If you're passionate about delivering exceptional customer service and are eager to grow with a dynamic company, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to providing equal opportunities for individuals with disabilities and will work with you to ensure a smooth application process.

Vaccination Policy

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job