Experienced Virtual Design Chat Consultant – Remote in USA

Join arenaflex, a leading e-commerce company, as a Virtual Design Chat Consultant and be part of a dynamic team that is revolutionizing the way customers interact with our brand. As a Virtual Design Chat Consultant, you will play a crucial role in providing exceptional customer service, utilizing your design expertise to help customers create their dream homes, and closing deals on their design purchases.

About arenaflex

arenaflex is a renowned e-commerce company that offers a wide range of products, including home decor, furniture, and kitchenware. Our mission is to provide our customers with an exceptional shopping experience, and we are committed to delivering high-quality products and services. As a Virtual Design Chat Consultant, you will be working with our customers to understand their needs and preferences, and providing them with personalized design solutions.

Job Description

As a Virtual Design Chat Consultant, you will be responsible for:

• Responding to customer inquiries and providing design solutions via live chat
• Utilizing your design expertise to help customers create their dream homes
• Closing deals on design purchases
• Working closely with other departments to resolve issues and provide exceptional customer service
• Developing written customer responses and providing product or service information
• Projecting a professional company image through text chat interaction
• Categorizing and assigning chat sessions appropriately
• Performing other duties assigned

Benefits

As a Virtual Design Chat Consultant at arenaflex, you will enjoy a range of benefits, including:

• 40% discount on most merchandise
• Fun contests and rewards and recognition programs
• Paid training from the comfort of your home
• Internal promotional opportunities
• Competitive hourly rate of $19.00 per hour (may differ due to individual state wage requirements)

Essential Functions

To be successful in this role, you will need to:

• Troubleshoot and respond to customer inquiries within 5 seconds
• Multi-task and handle 2 to 5 chats at once
• Work closely with other departments to resolve issues
• Assist with developing written customer responses
• Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
• Project a professional company image through text chat interaction
• Provide visitors with product or service information
• Promote arenaflex products and/or services in a positive way
• Categorize and assign chat sessions appropriately
• Perform other duties assigned

Qualifications

To be considered for this role, you will need to:

• Have 3+ months of design experience
• Possess a high school diploma or GED
• Demonstrate attention to detail and a superior customer service attitude
• Maintain confidentiality and professionalism at all times
• Possess strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
• Enjoy working independently with excellent problem-solving and decision-making skills
• Possess good self-management and motivation
• Possess strong interpersonal skills
• Be computer savvy and have the ability to navigate websites and multiple systems while maintaining multiple written conversations
• Possess the ability to type a minimum of 35 wpm
• Practice active listening skills
• Be confident in communicating in English (written and verbal)

Important Facts

To be considered for this role, you must:

• Be able to complete mandatory paid training for 4 weeks with 100% attendance
• Confirm that you have the equipment requirements listed below

Technology Requirements

To work from home, you will need to have:

• A full-size or all-in-one desktop personal computer or a traditional laptop personal computer that meets the minimum specifications listed below
• Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
• Mac IOS 12 or newer
• A webcam for training and meetings
• An external mouse (wired preferred)
• A keyboard (wired preferred)
• A USB headset (wired required – wireless/Bluetooth headsets not acceptable)
• A "Unified Communications" type headset or a "Gaming" headset that meets the requirements

How to Apply

If you are a motivated and customer-focused individual with a passion for design, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex Recruiting Team](mailto:[email protected]). We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

Note

Applicants must meet all essential functions and qualifications to be considered for this role. arenaflex reserves the right to modify or withdraw this job posting at any time without notice. Apply for this job