Experienced Customer Service Representative - Vaccines

Join arenaflex, a leading global pharmaceutical company, as a Customer Service Representative in our Collegeville, PA location. As a key member of our customer-facing team, you will be the initial point of contact for our vaccine and hemophilia customers, including healthcare professionals, home health facilities, specialty distributors, and government entities. This is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to our customers and internal stakeholders.

About arenaflex

arenaflex is a global leader in the pharmaceutical industry, dedicated to discovering, developing, and delivering innovative medicines that improve lives. With a rich history of innovation and a commitment to excellence, arenaflex has become one of the world's premier biopharmaceutical companies. Our mission is to provide high-quality products and services that meet the evolving needs of our customers and patients.

Role Summary

As a Customer Service Representative, you will be responsible for managing customer orders and inquiries, providing exceptional customer service, and supporting the logistical complexities of our COVID vaccine. You will be the face of arenaflex to our customers, handling customer calls, emails, and other interactions with professionalism, diplomacy, and empathy. Your primary responsibilities will include:

• Managing customer orders and inquiries, including handling credit card payments and resolving issues according to business rules and policies
• Supporting the logistical complexities of our COVID vaccine, including handling temperature deviations and delivery issues
• Partnering with Quality/Controlant and Transportation teams to resolve customer issues
• Maintaining a detailed working knowledge of arenaflex trade policies, SOPs, and standard business processes
• Handling customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines
• Staying abreast of changes in scripts, procedures, and products
• Supporting Sarbanes Oxley by adhering to internal controls
• Redirecting callers who require assistance from other departments
• Initiating requests for new customer accounts and account changes
• Supporting customer inquiries/issues regarding Pfizer Prime website
• Completing all assigned training
• Participating in special projects as assigned
• Partnering with GFS team to respond to inquiries and issues

Qualifications

To be successful in this role, you will need:

• A Bachelor's degree preferred or high school diploma with two years of customer service experience
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven problem-solving ability
• Proficient in Microsoft Office
• SAP knowledge preferred
• Ability to work in a fast-paced environment and adapt to changing priorities
• Ability to work in a hybrid remote environment, with occasional on-site work required

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values collaboration, innovation, and excellence, and we strive to provide our employees with opportunities for growth and development. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and support.

Compensation and Benefits

arenaflex offers a competitive salary range of $25.33 to $42.22 per hour, as well as eligibility for overtime, weekend, holiday, and other pay premiums. We also offer comprehensive and generous benefits, including:

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday, and personal days
• Paid caregiver/parental and medical leave
• Health benefits, including medical, prescription drug, dental, and vision coverage
• Relocation assistance may be available based on business needs and/or eligibility

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Sunshine Act

arenaflex reports payments and other transfers of value to healthcare providers as required by federal and state transparency laws and implementing regulations. If you are a licensed physician who incurs recruiting expenses as a result of interviewing with arenaflex that we pay or reimburse, your name, address, and the amount of payments made currently will be reported to the government.

EEO & Employment Eligibility

arenaflex is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. arenaflex also complies with all applicable national, state, and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. arenaflex is an E-Verify employer. This position requires permanent work authorization in the United States.

Support Services

If you have any questions or concerns about this opportunity, please do not hesitate to contact our Talent Acquisition team. We look forward to hearing from you! Apply for this job