Experienced Customer Service Representative – Saint Cloud, MN at arenaflex

Join arenaflex, a family-owned and operated company with a rich history dating back to 1978, as we continue to grow and expand throughout the Midwest. Our core business is in standard, next-day, ground delivery, and we take pride in providing exceptional service to our customers. We are currently seeking an experienced Customer Service Representative to join our team in Saint Cloud, MN.

About arenaflex

arenaflex is a leading provider of delivery services, with a strong commitment to customer satisfaction and employee development. Our corporate headquarters and main sort facility are located in St. Cloud, MN, and we employ over 1,800 employees company-wide. We are proud of our family-owned and operated heritage, and we strive to maintain a culture that values teamwork, integrity, and community involvement.

Job Summary

The Customer Service Representative will play a critical role in ensuring that our customers receive exceptional service and support. This includes receiving, investigating, and responding to all customer inquiries regarding shipments, service, and concerns. The ideal candidate will possess excellent verbal and written communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Confer with customers via telephone or email to trace packages and arrange deliveries
• Obtain details of customer complaints or compliments
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Act as a liaison between customers and drivers to resolve delivery issues
• Communicate with the claims department and branch managers to resolve discrepancies
• Retrieve manifests and other shipper information to aid the process of tracing shipments
• Document and record mis-deliveries, follow-ups, and alternate delivery addresses
• Perform other related duties as assigned

Skills and Abilities

To be successful in this role, you will need to possess:

• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Knowledge of basic computer skills
• Professional telephone etiquette and good listening skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Education and Experience

We are seeking candidates with:

• At least 18 years of age
• High school diploma or equivalent preferred
• Customer service, administrative, or clerical experience preferred
• Ability to lift up to 15 pounds at times

Physical Requirements

This role requires:

• Prolonged periods sitting at a desk, working on a computer, and answering the phone
• Ability to lift up to 15 pounds at times

Benefits

arenaflex offers a comprehensive benefits package, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program
• 401(k) Plan
• Quarterly Bonuses
• And more!

Equal Opportunity/Affirmative Action Statement

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Compensation

The salary for this role is $18-$20 per hour, based on experience.

Location

The position is located in Saint Cloud, MN.

Job Type

This is a full-time position.

Work Schedule

The work schedule is Monday-Friday, 9:00AM-6:00PM.

About the Job

This is an exciting opportunity to join a dynamic and growing company that values customer satisfaction and employee development. As a Customer Service Representative at arenaflex, you will have the opportunity to work in a fast-paced environment, interact with customers, and contribute to the success of our team.

Why arenaflex?

arenaflex is a company that values its employees and provides opportunities for growth and development. We offer a comprehensive benefits package, competitive salary, and a dynamic work environment. If you are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

Apply Now

Don't miss this opportunity to join arenaflex and start your career in customer service. Apply now by submitting your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job