Experienced Patient Customer Service Representative – Remote Work Opportunity with arenaflex
At arenaflex, we're dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a valued member of our team, you'll have the opportunity to discover more, develop new skills, and pursue career-building opportunities while helping us solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
About arenaflex's Patient Billing Customer Service Department
arenaflex's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you're interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!
Responsibilities:
* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
- Initiate payment plans for patients with outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
- Collaborate with colleagues to ensure seamless customer service experiences
- Stay up-to-date with changing policies, procedures, and regulations
- Participate in ongoing training and development to enhance skills and knowledge
Knowledge, Skills, and Abilities:
* Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Ability to manage time and tasks independently while maintaining productivity
- Strong problem-solving and analytical skills
- Ability to adapt to changing situations and priorities
Qualifications:
* High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
- Previous work in high-volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with patients regarding medical information strongly preferred
- Technical/Other Requirements:
+ Internet download speed of at least 50 megabytes per second connectivity required (if working remotely) + Ability to connect equipment to router/modem with Ethernet cord + Dedicated area to perform duties without interference + Ability to manage time and tasks independently while maintaining productivity
Why Join arenaflex as a Customer Service Support Representative?
* Work from home opportunity
- Quarterly variable bonus potential
- Generous paid time off
- Medical, Vision, and Dental Insurance Options
- Flexible Spending Accounts
- 401(k) and Employee Stock Purchase plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- And many more incentives!
Pay Range:
* $15.25-16.00 or State/Local minimum wage, if higher
Location:
* Remote work opportunity with flexibility to work from home
Shift and Schedule:
* Monday-Friday; 11am-8pm (EST)
- 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST)
- During training, the hours will be 9am-6pm EST
Benefits:
* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
Equal Opportunity Employer:
arenaflex is proud to be an Equal Opportunity Employer:
- We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind.
- We make employment decisions based on the needs of our business and the qualifications and merit of the individual.
- Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
- Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
How to Apply:
If you're a motivated and customer-focused individual looking for a rewarding career opportunity, apply now to join arenaflex's Patient Billing Customer Service team! Apply for this job