Experienced Data Entry Pharmacy Technician - Mail Order Operations in USA at arenaflex

Join the growing arenaflex team and make a difference in people's lives as a highly motivated and experienced Data Entry Pharmacy Technician. arenaflex is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state-of-the-art pharmacy services to our system's patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling.

About arenaflex

arenaflex is a leading healthcare organization with a mission to provide high-quality patient care and services. With over 35,000 employees working together, we strive to make a difference in patients' lives. Our team of skilled professionals, including nurses, doctors, technicians, therapists, researchers, and teachers, work collaboratively to provide exceptional care and services.

Job Summary

We are seeking a highly motivated and experienced Data Entry Pharmacy Technician to join our team. The successful candidate will be responsible for building and managing our inventory and logistics team, providing the highest level of service, and becoming the pharmacy of choice for all our patients and employees. The Shared Services Pharmacy Technician will assist the overall operation of the call center and data entry teams for the arenaflex outpatient pharmacy network.

Key Responsibilities

* Enters new and refill orders in an accurate and timely manner.

• Resolves all PBM related billing problems and issues.
• Handles phone inquiries and initial prescription intake.
• Multidisciplinary responsibilities including communication with providers, prescribers, and patients.
• Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization.
• Responsible for answering inbound calls and assisting customers with pharmacy-related services.
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
• Answers, screens, and processes a high volume of calls in a professional manner.
• Utilizes and adheres to the phone scripts and guidelines for triaging calls.
• Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs.
• Support health care providers with required prior authorization and required appeals.
• Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process.

Required Qualifications

* High School diploma or GED required.

• Registration Mass Registered Pharmacy Tech required.
• 1-3 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications

* (CPht) Certified Pharmacy Technician preferred.

• Call center, Pharmacy data entry, and PBM billing experience.
• Bilingual verbal and written communication.

Competencies

* Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.
• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Benefits and Perks

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and onboarding program.
• Access to cutting-edge technology and resources.
• Flexible scheduling and work-life balance.

How to Apply

If you are a motivated and experienced Data Entry Pharmacy Technician looking for a new challenge, please submit your application today. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job