Experienced Full Stack Customer Service Representative – Pest Control Office Assistant
At arenaflex, we're on a mission to revolutionize the pest control industry by providing exceptional customer service and unparalleled expertise. As a full-time remote Customer Service Representative – Pest Control Office Assistant, you'll play a vital role in helping us achieve this goal. If you're a positive, energetic, and self-motivated individual with a passion for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a reputable pest control company that's been serving the New Smyrna community for years. We're a local family-operated business that takes pride in our ability to solve any pest problem, no matter how big or small. Our team of experts uses the safest products and techniques available to ensure that our clients receive the best possible service. With over 30 years of combined staff experience, we're confident in our ability to provide exceptional service and a 100% satisfaction guarantee.
Why Join Our Team?
We're not just looking for anyone to fill a role – we're looking for individuals who share our passion for delivering exceptional customer service and making a difference in our community. As a remote Customer Service Representative – Pest Control Office Assistant, you'll enjoy a competitive wage of $16.00 - $21.00 per hour, plus great benefits, including full health insurance, paid time off (PTO), and paid training. Our office team also enjoys a fun and supportive work environment, complete with free coffee and snacks to keep you fueled throughout the day.
Responsibilities
As a remote Customer Service Representative – Pest Control Office Assistant, your primary responsibilities will include:
- Managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to help meet the individual needs of our customers
- Providing superb customer service to our clients and helping to keep our pest control office running smoothly
- Responding to customer questions, proactively resolving problems, and seeking to turn every dissatisfied customer into a happy one
- Identifying new business practices or suggesting modifications to existing practices that could reduce the risk of customer cancellation
- Keeping open lines of communication with management to ensure we're fulfilling our customers' expectations through exceptional service and care
Requirements
To be successful in this role, you'll need to possess the following qualifications and skills:
- 5+ years of verified customer service experience in a call center or similar fast-paced environment
- Previous home services experience
- Experienced in a general office, customer service, or sales role
- Dispatch or routing experience
- Strong verbal and written communication skills
- Above-average telephone skills and etiquette
- Ability to work remotely
- Understanding of pest control, rodent control, or termite control (a plus)
- Knowledge of PestRoutes and CallRail software (a plus)
- Understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software (a plus)
What We Offer
As a remote Customer Service Representative – Pest Control Office Assistant, you'll enjoy a competitive wage, great benefits, and a fun and supportive work environment. You'll also have the opportunity to:
- Work from the comfort of your own home
- Enjoy a flexible schedule that allows you to balance work and personal life
- Receive paid training and ongoing support to help you succeed in your role
- Be part of a team that's passionate about delivering exceptional customer service and making a difference in our community
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website or by clicking on the link below. Apply for the job now! Don't miss out on this exciting opportunity to join our team and make a difference in our community! Apply today and take the first step towards a rewarding career with arenaflex. Apply for this job