Experienced Customer Experience Assistant, Sales – Luxury Jewelry Retail

At arenaflex, we're passionate about creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. As a Customer Experience Assistant, Sales, you'll play a vital role in delivering exceptional experiences for every arenaflex customer. If you're a people person with a passion for luxury jewelry and a drive to exceed sales targets, we want to hear from you!

About arenaflex

arenaflex is a leading e-commerce jeweler dedicated to reinventing fine jewelry in a thoughtful and modern way. We're a community of collaboration, respect, and encouragement, where every team member has a voice and a chance to grow. Our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry, and we're searching for bright and passionate individuals who share our vision.

Responsibilities

As a Customer Experience Assistant, Sales, you'll be responsible for:

• Providing exceptional customer experiences in our luxury showroom, creating personalized experiences that reflect our high-quality products and luxury brand
• Utilizing sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options
• Proactively greeting, checking-in, and assisting customers in the purchasing process, creating a memorable, one-on-one customer experience
• Managing a high volume of incoming sales leads to attain individual and team goals and revenue targets
• Proactively responding to online customer inquiries and providing sales assistance through live chats, phone calls, and email, while focusing on a luxury customer experience
• Developing and demonstrating product knowledge as it pertains to our diamonds, gemstones, and fine jewelry
• Conducting post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
• Reviewing customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance
• Using our ERP system to manage your tasks and communicate cross-functionally
• Acting as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

Showroom Coordination & Maintenance

* Maintaining luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines

• Serving as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed
• Sending and receiving product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization
• Skillfully enforcing policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensuring product security
• Opening and/or closing the showroom and waiting area

Requirements

* A passion for the customer and a drive to exceed sales targets

• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
• Ability to work a full-time schedule that includes weekend days
• Bachelor's degree or equivalent preferred
• Experience with an ERP or CRM system
• A passion for socially and environmentally responsible organizations and products

Preferred Qualifications

* Experience in a luxury retail environment

• Knowledge of diamonds, gemstones, and fine jewelry
• Experience with sales and customer service in a fast-paced environment

What We Offer

At arenaflex, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth: We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
• Set Schedule: We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team: We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Learn more about our impact and team diversity.
• Lifestyle Spending Account: At arenaflex, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity and inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts: As an employee at arenaflex, you'll receive a generous discount on our jewelry.
• Sales Incentive Programs: Quarterly bonuses for achieving sales targets.
• Mental Wellness Perks: We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities: In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision: We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match: We know that saving for the future is important. That's why we offer a generous 401k match.
• Paid Time Off: We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
• Parental Leave: We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance: 100% employer-paid.
• Pre-Tax Commuter Benefits.

How to Apply

If you're a motivated and customer-focused individual with a passion for luxury jewelry, we want to hear from you! Please submit your resume and cover letter, including a sentence about your favorite shape of diamond. We can't wait to hear your story and learn more about why you're the perfect fit for our team!

Expected Salary:

$20 - 25 per hour

Location:

Boston, MA

Apply Now:

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