Experienced Customer Support Representative – New Richmond, WI at arenaflex

Join arenaflex, a global leader in processing and packaging technology, as we continue to revolutionize the pharmaceutical and food industries. With a team of 6,900 colleagues worldwide, we strive to be the strategic partner for our customers, providing seamless processes, innovative technologies, and sustainable solutions. Our mission is to help our customers achieve their goals, and we're looking for a skilled Customer Support Representative to join our team in New Richmond, WI.

About arenaflex

arenaflex Technology Services is dedicated to understanding our customers' unique requirements and delivering tailored solutions to meet their needs. We're proud to be a part of a company that values innovation, sustainability, and customer satisfaction. Our team is passionate about making a difference in the world, and we're committed to creating a work environment that fosters growth, collaboration, and fun.

Job Summary

As a Customer Support Representative at arenaflex, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. You will be responsible for processing customer quotes, order requests, and questions, as well as communicating order status and part number information to internal and external customers. Your excellent communication and problem-solving skills will enable you to build strong relationships with our customers and internal stakeholders.

Key Responsibilities

* Process customer questions or requests for parts in a timely manner; manage and track the part ordering process to provide timely quotations.

• Communicate order status and part number information to internal and external customers in a timely manner.
• Interface with third-party vendors to identify, purchase, and supply parts to customers.
• Process repairs, returns, and credit memos in a timely manner.
• Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.
• Use feedback from customers and colleagues to identify and recommend process improvements to management.

Essential Qualifications

* Associate degree in a related field or equivalent related work experience.

• 3+ years' experience in a fast-paced, high-volume, customer support role.
• 2+ years' experience working with an enterprise resource planning system (ERP).
• 2+ years' experience working with Microsoft Office.
• Ability to manage and resolve customer conflicts or issues.

Preferred Qualifications

* Skilled at adapting to ambiguous and changing situations that impact customer service.

• Ability to build relationships with internal and external customers.
• Ability to complete work with minimal supervision.
• Experience reading technical documents.
• Knowledge and experience working in SAP.

Skills and Competencies

* Excellent communication and problem-solving skills.

• Ability to work in a fast-paced, dynamic environment.
• Strong analytical and critical thinking skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and SAP.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Representative, you will have opportunities to:

• Develop your skills and knowledge in customer support, SAP, and Microsoft Office.
• Work on complex projects and take on additional responsibilities.
• Collaborate with cross-functional teams to drive business results.
• Participate in training and development programs to enhance your skills and career prospects.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of innovation, collaboration, and fun. Our office in New Richmond, WI offers:

• A dynamic and fast-paced work environment.
• Collaborative and supportive team members.
• Opportunities for growth and development.
• Flexible work arrangements and remote work options.
• Access to state-of-the-art technology and tools.
• A comprehensive benefits package, including health insurance, 401(k), and education assistance.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $24-$31 per hour.
• Comprehensive benefits package, including health insurance, 401(k), and education assistance.
• Paid time off and holidays.
• Opportunities for bonuses and performance-based incentives.
• Access to a range of employee perks and discounts.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join our team at arenaflex. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job