Experienced Customer Service Representative – Home Improvement and Repair
Join arenaflex, a national leader in home improvement and repair, as we continue to grow and expand our services across Maryland and Delaware. We're seeking a highly organized, motivated, and customer-focused Customer Service Representative to support our team and ensure outstanding experiences for our clients.
About arenaflex
arenaflex, a division of Ace Hardware, is a locally owned and managed franchise with a strong presence in the home improvement and repair industry. We pride ourselves on providing exceptional service, quality products, and a commitment to customer satisfaction. Our team is dedicated to making a positive impact in the communities we serve, and we're looking for like-minded individuals to join our team.
Key Responsibilities
As a Customer Service Representative at arenaflex, you will be responsible for:
- Answering inbound calls and placing outbound follow-ups to ensure seamless communication with our customers
- Monitoring and responding to multiple lead channels, including phone, text, email, and 3rd party vendor platforms (such as Angi or Thumbtack)
- Educating customers on our services, pricing, and process to ensure a clear understanding of our offerings
- Booking jobs efficiently and assigning the right craftsmen to meet customer needs
- Managing scheduling via ServiceTitan to ensure timely and accurate scheduling
- Supporting field teams with logistics and material coordination to ensure a smooth customer experience
- Using internal tools and estimating resources to assess how much time to book for a project based on the customer's needs and project scope
What We're Looking For
We're seeking a highly organized, motivated, and customer-focused individual with:
- 2+ years of recent ServiceTitan experience – required
- Proven background in customer service with a strong focus on sales and service-based booking
- Ability to convert leads to scheduled jobs on a single call
- Exceptional reliability and consistent availability during work hours
- High level of organization, multitasking, and stress management skills
- Comfortable with dispatch software and cloud tools
- Valid driver's license and reliable transportation (if needed)
- Familiarity with Maryland and Delaware communities and geography is a plus, as it helps with scheduling, quoting, and crafting a more personalized experience for our customers
Remote Work Eligibility
This position can be remote, provided the applicant has:
- A quiet, dedicated home workspace that is free from interruptions during work hours
- Reliable high-speed internet and consistent power supply
- Their own computer and necessary equipment
- The ability to consistently and reliably work our business hours: Monday–Friday, 8:00 AM to 12:30 PM Eastern Time
Pay and Benefits
* Starting wage: $15–$20 per hour, depending on experience
- Benefits package includes:
+ 401(k) + Opportunity for advancement + Paid time off
Why Join arenaflex?
* Opportunity to work with a national leader in home improvement and repair
- Collaborative and dynamic work environment
- Competitive pay and benefits package
- Career growth opportunities and learning benefits
- Work-life balance with flexible scheduling options
- Recognition and rewards for outstanding performance
How to Apply
If you're ready to bring your ServiceTitan skills and sales confidence to a role where your reliability and professionalism make a difference every day, apply now! We can't wait to hear from you.
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