Experienced Customer Success Consultant – Web & Cloud Application Development

Join arenaflex, a dynamic team dedicated to elevating service and revenue excellence, as we seek an exceptional Customer Success Consultant to drive the success of our clients in the PST or MST time zone. With over 30 years of expertise, arenaflex has perfected the art and science of optimizing frontline performance, and we're looking for a talented individual to help us continue to innovate and grow.

About arenaflex

arenaflex is a global leader in technology and training, with a unique approach that combines the artistry of our inspiring team with the cutting-edge science of our proprietary technology, IN-Gauge. Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users. At arenaflex, we're committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth, and we're looking for a like-minded individual to join our team.

About the Role

As a Customer Success Consultant at arenaflex, you will play a pivotal role in ensuring that each customer embarks on their journey with us successfully. Your responsibilities will span the entire customer lifecycle, beginning with the activation process. This process includes immersive live virtual delivery sessions that unveil the FPG Foundation Framework – the formula for success in the FPG program. Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success.

Key Responsibilities

* Lead and facilitate the customer activation process, ensuring a captivating onboarding experience

• Drive the implementation and ongoing maintenance of The Foundation Framework
• Promote and support the adoption and utilization of the IN-Gauge software platform
• Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency
• Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
• Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge
• Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
• Lead quarterly program reviews with key stakeholders
• Initiative conversations with internal leadership regarding upsell opportunities
• Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

Qualifications

* Bachelor’s Degree is preferred, with a track record of working in a performance results-focused environment

• 2+ years of relevant experience
• Tech savvy with SaaS experience being advantageous
• Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style
• Demonstrates executive presence and the ability to influence at all levels
• Exhibits a high level of polish and poise in all interactions
• Excellent listing skills, curiosity, and resourcefulness
• Capable of compelling written and verbal communication, catering to both technical and non-technical audiences
• Proactive and capable of working autonomously
• Must show adaptability and flexibility in response to the evolving needs of the business
• Fosters collaboration among various departments to advance the company’s shared vision

Compensation and Benefits

* Base Salary $65,000-$70,000 + lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region

• Comprehensive suite of benefits, including:

+ Employer contribution toward company-sponsored health plans + Dental & Vision plans offered + Employer-paid Short-term Disability & Employer-paid Long-term Disability + Employer-paid Life Insurance Policy ($100,000) + Employer-paid Accidental Death & Dismemberment Policy ($100,000) + 401K participation, with 4% Employer Matching Contribution + Paid Time Off and annual holiday closure + Parental Leave (Maternity, Paternity, and Adoption Leaves)

Why Join arenaflex?

* Opportunity to work with a dynamic team dedicated to elevating service and revenue excellence

• Chance to develop and grow your skills in a fast-paced and innovative environment
• Comprehensive benefits package, including health, dental, and vision plans, as well as 401K participation and paid time off
• Opportunity to work with a global leader in technology and training, with a unique approach that combines artistry and science
• Collaborative and supportive work environment, with a focus on empowerment, passion, and continuous growth

How to Apply

If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you! Apply for this job