Experienced Full Stack Customer Success Consultant – Web & Cloud Application Development

Join arenaflex, a dynamic team dedicated to elevating service and revenue excellence, as we revolutionize the frontline performance industry. With over 30 years of expertise, we've perfected the art and science of optimizing frontline performance. Our unique blend of inspiring team members and cutting-edge technology, IN-Gauge, has set the benchmark in the industry. Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users. At arenaflex, we're committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join us, you're not just a part of a company – you're joining a movement that believes in the potential of people and their ability to make a difference. Experience a fulfilling career with us, where your aspirations meet opportunities.

About the Role

We're seeking an exceptional Customer Success Consultant to join our team. As a key member of our team, you'll be responsible for ensuring the successful onboarding and ongoing success of our clients. Your role will be pivotal in driving the adoption and utilization of our IN-Gauge software platform, promoting the adoption and utilization of The Foundation Framework, and maintaining a strong focus on customer retention.

Responsibilities

- Lead and facilitate the customer activation process, ensuring a captivating onboarding experience - Drive the implementation and ongoing maintenance of The Foundation Framework - Promote and support the adoption and utilization of the IN-Gauge software platform - Commit to continuous self-led learning, always maintaining IN-Gauge 'super user' proficiency - Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights - Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge - Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent - Lead quarterly program reviews with key stakeholders - Initiate conversations with internal leadership regarding upsell opportunities - Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

Qualifications

- Bachelor's Degree is preferred, with a track record of working in a performance results-focused environment - 2+ years of relevant experience - Tech savvy with SaaS experience being advantageous - Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style - Demonstrates executive presence and the ability to influence at all levels - Exhibits a high level of polish and poise in all interactions - Excellent listing skills, curiosity, and resourcefulness - Capable of compelling written and verbal communication, catering to both technical and non-technical audiences - Proactive and capable of working autonomously - Must show adaptability and flexibility in response to the evolving needs of the business - Fosters collaboration among various departments to advance the company's shared vision

Skills and Competencies

- Strong communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Excellent problem-solving and analytical skills - Strong organizational and time management skills - Ability to work independently and as part of a team - Strong customer service skills - Ability to adapt to changing priorities and deadlines - Strong technical skills, including proficiency in SaaS platforms

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our team members with opportunities for growth and development. As a Customer Success Consultant, you'll have access to: - Ongoing training and development programs to enhance your skills and knowledge - Opportunities for career advancement and professional growth - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance - Access to cutting-edge technology and tools

Work Environment and Company Culture

At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. Our culture is built on: - Empowerment: We believe in giving our team members the autonomy to make decisions and take ownership of their work. - Passion: We're passionate about what we do and are committed to delivering exceptional results. - Continuous growth: We're committed to ongoing learning and development, and we encourage our team members to take ownership of their growth and development.

Compensation, Perks, and Benefits

At arenaflex, we offer a comprehensive compensation package, including: - Base salary: $65,000-$70,000 per year - Lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region - Comprehensive benefits package, including: - Employer contribution toward company-sponsored health plans - Dental & Vision plans offered - Employer-paid Short-term Disability & Employer-paid Long-term Disability - Employer-paid Life Insurance Policy ($100,000) - Employer-paid Accidental Death & Dismemberment Policy ($100,000) - 401K participation, with 4% Employer Matching Contribution - Paid Time Off and annual holiday closure - Parental Leave (Maternity, Paternity, and Adoption Leaves)

How to Apply

If you're a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply for this job