Experienced Full Stack Customer Service Coordinator – Auto Finance Customer Experience
At arenaflex, we're not just looking for customer service representatives – we're seeking passionate problem-solvers who want to deliver world-class experiences to our nearly 3 million customers. As a Work From Home Auto Finance Customer Service Coordinator, you'll be the face of arenaflex, providing top-notch support and guidance to customers navigating our auto finance products and services. If you're a people person with a knack for making someone's day, we want to hear from you.
About arenaflex
arenaflex is a leading financial institution dedicated to helping individuals and families achieve their financial goals. With a rich history of innovation and a commitment to customer satisfaction, we're constantly striving to improve our services and products. Our Auto Finance Servicing team is at the forefront of this effort, and we're seeking talented individuals to join our team and help us deliver exceptional customer experiences.
Job Summary
As a Work From Home Auto Finance Customer Service Coordinator, you'll be responsible for providing exceptional customer service to our auto finance customers. You'll work from the comfort of your own home, using your computer and phone to connect with customers and provide personalized support. Your goal will be to deliver world-class experiences, build trust and confidence with our customers, and help them achieve their financial goals.
Key Responsibilities
- Place outbound calls to potential customers looking to refinance their auto loans - Take an active role in educating customers about our products and services - Answer inbound calls and greet customers with energy and enthusiasm - Thrive in a fast-paced, lively, and dynamic work environment - Use a conversation-based approach to uncover customer needs using open-ended questions - Guide customers through the online enrollment process - Assist customers with account questions in an energetic and spirited manner - Perform multiple tasks/navigate multiple systems simultaneously to service the customer's application or troubleshoot their questions and issues - Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals - Strive for first call resolution, and take true ownership of customer needs and issues - Own your personal development to achieve job proficiency, meet performance goals, and independently keep your own technical know-how up to date - Build strong working relationships with experience partners to effectively problem-solve - Have strong positive influence on peers - Communicate in a professional manner in all settings
Basic Qualifications
- High School Diploma, GED, or equivalent certification - At least 2 years of customer service or call center experience - At least 1 year of experience using Google Suite or Microsoft Office
Preferred Qualifications
- At least 1 year of auto finance experience - At least 3 years of customer service or call center experience - At least 6 months of experience in the financial industry
Work From Home Technology Requirements
- Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot - Private network that is password protected, where you have ownership or line of sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Work From Home Location Requirements
- This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex work-at-home compatible internet access or who live in the states of California, Hawaii, or US territories.
Benefits and Perks
At arenaflex, we believe in encouraging you to fill up your cup and come back fresh. Combine that with above-and-beyond benefits, and you might be onto something. Some of our benefits and perks include: - Medical, dental, vision, and prescription coverage from Day 1 - Flexible scheduling - Paid time off - Wellbeing offerings such as backup childcare and mental wellness support - Tuition reimbursement - Paid training and development offered quarterly - Flexible spending account - Life insurance and disability insurance - 401(k) and stock purchase plan
Compensation
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. - Remote (regardless of location): $43,680 - $43,680 for Customer Service Coordinator - Richmond, VA: $43,680 - $43,680 for Customer Service Coordinator
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering world-class experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about how you can join our team at arenaflex.
Equal Opportunity Employer
arenaflex is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. arenaflex promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. Apply for this job