Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts REMOTE

At arenaflex, we're dedicated to providing exceptional patient care and support to those in need. As a national leader in home medical equipment and services, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate and compassionate professionals is the backbone of our organization, and we're seeking a talented and dedicated individual to join our Sleep Central (After Hours Call Center) team in Murray, KY.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care.

Job Summary

We're seeking an experienced Patient Care Customer Service Representative to join our Sleep Central team in Murray, KY. As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, and you will work from home, with the flexibility to manage your schedule and work independently.

Key Responsibilities

As a Patient Care Customer Service Representative, you will be responsible for:

• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills, both oral and written
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Multi-tasking and attention to detail skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a call center or customer service environment
• Knowledge of medical equipment and supplies
• Familiarity with Microsoft applications, including Word and Excel
• Ability to navigate the internet and email transmission and communication

Work Environment and Culture

As a remote employee, you will have the flexibility to work from home and manage your schedule. Our team is passionate about providing exceptional patient care and support, and we're committed to creating a positive and inclusive work environment. We offer a range of benefits and perks, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for account executives
• Fixed and variable rate car reimbursement for area managers and account executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, prescription, dental, and vision
• HSA and FSA/Dependent Care FSA
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• $16 per hour, plus a quarterly bonus opportunity
• Comprehensive benefits package, including medical, prescription, dental, and vision
• 401k and HSA/FSA/Dependent Care FSA
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

How to Apply

If you're passionate about providing exceptional patient care and support, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment and are proud to be an employer of choice for individuals with disabilities. Apply for this job