Experienced Medical Billing Customer Service Representative - Remote Opportunity at arenaflex

Job Title:

Experienced Medical Billing Customer Service Representative - Remote Opportunity at arenaflex

Job Summary:

Are you passionate about delivering exceptional customer service and ensuring seamless interactions with patients and healthcare providers? Do you have a strong background in medical billing and a knack for resolving complex issues? If so, we invite you to join arenaflex as an Experienced Medical Billing Customer Service Representative. As a key member of our Patient Business Services (PBS) team, you will play a vital role in providing timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries. With a focus on excellent customer satisfaction, you will work collaboratively with internal and external stakeholders to ensure the highest level of service and support.

About arenaflex:

arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and innovative solutions to the healthcare industry. Our commitment to excellence, diversity, and inclusion drives our mission to deliver exceptional patient experiences and outcomes. As a remote employee, you will be part of a dynamic team that values flexibility, collaboration, and continuous learning. Join us in shaping the future of healthcare and making a meaningful impact on the lives of our patients and communities.

Responsibilities:

As an Experienced Medical Billing Customer Service Representative, you will be responsible for:

• Handling various self-pay and insurance billing and collection inquiries, requests, and related functions as part of the revenue cycle process for an assigned PBS location
• Assisting patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems, and general inquiries in a timely, responsive, and efficient manner
• Providing detailed documentation and reports of customer complaints, issues, interactions, actions taken, and results in appropriate system(s)
• Tracking trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor
• Resolving independently or escalating issues affecting customer complaints and issues to the Supervisor Customer Service
• Performing communication and follow-up processes related to customer service and ensuring such activities are submitted timely, tracked, trended, and reported to key stakeholders
• Performing other duties as needed and assigned by the supervisor
• Maintaining a working knowledge of applicable Federal, State, and local laws and regulations, arenaflex's Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior

Requirements:

To be successful in this role, you will need:

• High school diploma or Associate's degree in Accounting or Business Administration or related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience
• Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
• Excellent verbal and written communication skills and organizational abilities
• Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs
• Accuracy, attention to detail, and time management skills
• Ability to work independently and operate keyboard and telephone effectively
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
• Completion of regulatory/mandatory certifications and skills validation competencies preferred
• Must be comfortable operating in a collaborative, shared leadership environment
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex

Work Environment and Culture:

As a remote employee, you will work in a typical office environment with a focus on flexibility, collaboration, and continuous learning. arenaflex values diversity, equity, and inclusion, and we strive to create a workplace that is inclusive and respectful of all individuals. Our commitment to excellence, patient-centered care, and innovative solutions drives our mission to deliver exceptional patient experiences and outcomes.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including:

• Pay Range: $18.8367-$28.2551
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply:

If you are passionate about delivering exceptional customer service and ensuring seamless interactions with patients and healthcare providers, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Contact Information:

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job