Experienced Customer Service Representative - Hospital Specialist

Join arenaflex, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative - Hospital Specialist, you will be part of a dynamic team that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform.

About arenaflex

arenaflex is the one company that has revolutionized the healthcare industry by providing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Our mission is to use our shared expertise to find new solutions that can keep up with the ever-evolving healthcare system. We believe in constantly learning, collaborating across groups, and exploring new paths for our careers. Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world.

Job Summary

We are seeking an experienced Customer Service Representative - Hospital Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to physicians, patients, family members, and all other medical professionals. You will be the first point of contact for patients and will be responsible for accurate and timely patient registration utilizing medical systems. This position requires a high level of customer service behavior, problem-solving skills, and the ability to work in a fast-paced environment.

Responsibilities

As a Customer Service Representative - Hospital Specialist, your responsibilities will include:

• Performing registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
• Identifying and updating patient demographic information on the Host system as defined by departmental policy and procedures.
• Identifying non-participating Insurance or Out of Networks plans; taking necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
• Obtaining Insurance Card copies or validating insurance information via electronic medical record, transfer information, or insurance eligibility tool.
• Providing courteous and accurate patient and hospital information with wayfinding instructions for patients, families, visitors, and ancillary areas.
• Preparing documents for imaging/scanning into electronic patient record.
• Explaining processes and forms to patients prior to securing signatures and ensuring that all documents are properly signed and witnessed as required.
• Assembling and disassembling patient charts or departmental documents according to department policy.
• Maintaining inventory control of forms and paper supplies needed in area.
• Assisting with all possible account resolutions pertaining to patient balances.
• Performing all other duties and projects as assigned.
• Having financial conversations and collecting payments based on patient estimated financial responsibilities/standard deposits.

Required Qualifications

To be successful in this role, you will need:

• A High School diploma or GED
• Customer Service Experience
• Computer savvy with experience navigating between multiple systems simultaneously
• Must have MS Office Experience and excellent typing skills

Desired Qualifications

While not required, the following qualifications would be beneficial:

• iCentra Registration Experience
• Experience working in a healthcare environment
• Completed a Medical Terminology class
• Certification in healthcare access

Work Environment and Company Culture

As a Customer Service Representative - Hospital Specialist, you will work in a fast-paced environment with a dynamic team. You will be required to work in a hospital/lab environment and may be exposed to illness and injuries. arenaflex provides a supportive work environment that encourages collaboration, creativity, and continuous learning. Our associates are given the opportunity to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay range: $14.69 - $20.28 per hour
• Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Employment Opportunity

arenaflex is dedicated to the fundamentals of equal employment opportunity. Our employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Reasonable Accommodation

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

California Privacy Notice

California resident job applicants can learn more about their privacy rights by visiting our website.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job Apply for this job