Experienced Customer Service Specialist - Work from Home Opportunity at arenaflex

As a leading retail and media company, arenaflex is revolutionizing the shopping experience through video-driven commerce on every screen. We're seeking an experienced Customer Service Specialist to join our team and provide exceptional support to our customers from the comfort of their own homes. If you're passionate about delivering outstanding customer experiences, problem-solving, and working in a fast-paced environment, we'd love to hear from you.

About arenaflex

arenaflex is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We're a live social shopping company that brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites, and TV channels. Our mission is to redefine the shopping experience through video-driven commerce on every screen, making every screen a doorway to discovery, delight, and community.

The Opportunity

As a Customer Service Specialist at arenaflex, you'll be responsible for handling inbound customer calls, assisting customers with their orders and accounts, and driving sales and promoting products effectively. You'll work remotely to provide a distraction-free work environment, offer additional products to customers on each interaction, and assist with questions while personalizing the experience for each caller. Your calls may include confirming refunds, taking payments, placing orders, and analyzing account data. You'll also have the opportunity for advancement and upward mobility across the entire arenaflex family of brands.

Key Responsibilities

* Handle a high volume of inbound customer inquiries in a busy and fast-paced environment

• Provide a distraction-free work environment from home
• Offer additional products to customers on each interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire arenaflex family of brands
• Report to an assigned Customer Service Supervisor
• Work from home with a set schedule and structured day

What You Bring

* Problem-solving and de-escalation skills to handle unique situations while sustaining a high-paced call volume

• Ability to learn and work in a virtual environment with a set schedule and structured day
• Excellent communication skills to interact with a variety of customer styles, peers, and leaders
• Ability to navigate multiple systems and screens while assisting customers
• Ability to sit for long periods of time
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

Essential Qualifications

* High school diploma or equivalent required

• 1-2 years of customer service experience in a call center or retail environment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and handle a high volume of calls
• Ability to sit for long periods of time
• Reliable high-speed internet connection
• Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• Webcam and ability to appear on camera for meetings and trainings

Preferred Qualifications

* Bachelor's degree in a related field (business, communications, etc.)

• 2+ years of customer service experience in a call center or retail environment
• Experience working in a virtual environment
• Knowledge of arenaflex products and services
• Ability to work in a team environment and collaborate with colleagues

Compensation and Benefits

* Starting rate of $15.00/hour

• Shift differential available when applicable
• Comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more
• Opportunity for advancement and upward mobility across the entire arenaflex family of brands

Training and Development

* Six-week, paid training program that requires full attendance and involvement throughout

• Training schedule and working schedule after training will be different
• Ongoing training and development opportunities to enhance your skills and knowledge

Work Environment and Culture

* Work from home with a set schedule and structured day

• Collaborative and supportive team environment
• Opportunity to work with a variety of products and services
• Arenaflex is committed to inclusion and belonging for all, and we strive to create a workplace that is welcoming and inclusive for everyone

How to Apply

If you're passionate about delivering outstanding customer experiences and working in a fast-paced environment, we'd love to hear from you. Please click the "Apply Now" button to submit your application. You'll need to create an account or log in with your existing account to check the status of your application and receive the most up-to-date communications from our Talent Acquisition team.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout the application process, please contact us at [insert contact email] for assistance. Apply for this job