Experienced Desktop Support IV – Remote Troubleshooting, Customer Service, and Imaging Devices – Onsite Opportunity at arenaflex

Job Title:

Experienced Desktop Support IV – Remote Troubleshooting, Customer Service, and Imaging Devices – Onsite Opportunity at arenaflex

Job Summary:

arenaflex is seeking an experienced and skilled Desktop Support IV to join our team in Madison, WI. As a key member of our IT department, you will be responsible for providing top-notch remote troubleshooting, customer service, and imaging device support to our clients. If you have a passion for technology, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of innovative solutions and services in the technology industry. Our mission is to empower our clients with cutting-edge technology and exceptional support, enabling them to achieve their goals and succeed in a rapidly changing world. With a strong commitment to customer satisfaction and employee development, we strive to create a positive and inclusive work environment that fosters growth, innovation, and collaboration.

Responsibilities:

As a Desktop Support IV at arenaflex, you will be responsible for:

• Providing remote troubleshooting and technical support to clients via phone, email, and chat
• Delivering exceptional customer service and ensuring a high level of client satisfaction
• Imaging devices, including desktops, laptops, and other PC equipment
• Maintaining a working knowledge of our internal computer system and staying up-to-date with the latest technology trends
• Installing new PC's and laptops to replace end-of-life cycle equipment
• Maintaining inventory and properly disposing of outdated equipment through recycling
• Closing work orders in the DOC ticketing system
• Collaborating with the Field Tech Manager to ensure policy, procedure, and methodology are being followed
• Carrying out physical tasks, such as lifting 50 pounds and standing for up to 8 hours, as required

Nice to Have:

* AV integration experience

• Ability to work independently but in a team environment
• Strong time management and organizational skills
• Ability to meet deadlines and prioritize tasks effectively
• Experience with multi-tasking and balancing a workday

Interview Process:

The interview process for this position will consist of an in-person interview. arenaflex is committed to ensuring a fair and inclusive hiring process, and we welcome applications from diverse candidates.

Duration and Schedule:

This is a full-time, onsite position with a flexible schedule. You will have the option to work 4 ten-hour days with Friday offs, 5 eight-hour days, or a 9-day, 9-hour schedule with one Friday off per two-week period.

Pay and Benefits:

arenaflex offers a competitive hourly rate of $25 per hour, paid mileage, and the option to drive a state vehicle (if you have a good driving record). You will also have access to a range of benefits, including health insurance, retirement plans, and paid time off.

Location:

This position is based in Madison, WI, with the option to work at the DOC Central Office (CO) or at DOC facilities. You will be required to travel to DOC facilities occasionally, but you will be paid mileage and your hourly wage for travel time.

Requirements:

To be considered for this position, you must:

• Be a WI resident or willing to relocate to WI prior to starting the role at your own expense
• Have 2 years of experience in a similar role
• Possess excellent communication and customer service skills
• Have a strong working knowledge of computer systems and technology
• Be able to lift 50 pounds and stand for up to 8 hours, as required

How to Apply:

If you are a motivated and experienced Desktop Support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration.

Contact Information:

If you have any questions or would like to learn more about this opportunity, please contact our HR team at [arenaflex HR email]. We look forward to hearing from you! Apply for this job