Experienced Customer Experience Assistant, Sales – Luxury Jewelry Retail

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Assistant, Sales, you'll play a vital role in helping us achieve this goal by providing personalized support to our customers in our luxury jewelry showroom. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you!

About arenaflex

arenaflex is a leading e-commerce jeweler dedicated to creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in crafting jewelry that not only sparkles but also reflects our values of quality, conscience, and community. Our team is comprised of hardworking, passionate individuals who thrive in a collaborative environment and are committed to making a positive impact.

Responsibilities

As a Customer Experience Assistant, Sales, your primary focus will be on delivering exceptional customer experiences that meet and exceed our luxury brand standards. Your responsibilities will include:

• Utilizing sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greeting, checking-in, and assisting customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guiding customers to purchase, creating memorable and personalized experiences for each customer.
• Managing a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively responding to online customer inquiries and providing sales assistance through live chats, phone calls, while focusing on a luxury customer experience, reflective of our high-quality product.
• Developing and demonstrating product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conducting post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Calling customers to confirm showroom appointments and answer any pre-appointment questions.
• Reviewing customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Using our ERP system to manage your tasks and communicate cross-functionally.
• Acting as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance

In addition to delivering exceptional customer experiences, you'll also be responsible for maintaining the luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. This will involve:

• Maintaining luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serving as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Sending and receiving product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforcing policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensuring product security.
• Opening and/or closing the showroom and waiting area.

What We're Looking For

We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. The ideal candidate will possess:

• A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets.
• It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise.
• Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Bonus Points

While not required, the following qualifications will give you an edge:

• A bachelor's degree or equivalent preferred
• Experience with an ERP or CRM system
• A passion for socially and environmentally responsible organizations and products

What We Offer

At arenaflex, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
• Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity
• Lifestyle Spending Account. At arenaflex, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at arenaflex, you'll receive a generous discount on our jewelry.
• Sales Incentive Programs. Quarterly bonuses for achieving sales targets.
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
• Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Send us a resume and cover letter letting us know why you're interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! Apply for this job