Experienced Overnight Call Taker (Customer Service Representative) – Compassionate Patient Care and Exceptional Service

At arenaflex, we pride ourselves on delivering exceptional patient care and compassionate service to our community. As a leading provider of emergency medical services in Northern Illinois and Northwest Indiana, we are committed to attracting and retaining the best talent in the industry. We are seeking an experienced Overnight Call Taker (Customer Service Representative) to join our team in Kenosha, WI. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana. We provide a range of services, including wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation, as well as Critical Care Rotary Air Transportation. Our commitment to exceptional patient care and compassionate service has earned us a reputation as a trusted and reliable partner in the community.

Responsibilities

As an Overnight Call Taker (Customer Service Representative) at arenaflex, you will play a critical role in delivering exceptional patient care and service to our customers. Your responsibilities will include:

• Answering, screening, and directing calls for the entire company
• Distinguishing the need for emergency transportation and pre-arranging transport for facilities while determining the level of care needed for patients
• Arranging specialty and critical care transportation
• Providing information and assistance for customer service inquiries as needed
• Communicating with multiple departments and EMS personnel
• Providing supportive information to customers to assist them in arranging appropriate transport
• Developing effective solutions for customer service issues
• Directing calls to the Flight desk as appropriate
• Performing other duties as assigned

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Pleasant, professional phone manner
• Detail-oriented with excellent organizational skills
• Typing skills of 30 wpm or better
• Ability to excel in a high-stress environment
• Adaptability to frequently changing policies
• Ability to learn policies and procedures for facilities and recognizing when to apply them
• Medical background a plus
• EMD certification required within 1 year of employment

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong problem-solving and critical thinking skills
• Ability to remain calm and composed in high-pressure situations
• Proficiency in computer software and systems, including CRM and other relevant tools
• Ability to learn and adapt to new policies and procedures

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of career growth opportunities, including:

• Professional development and training programs
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and promotion
• Competitive salary and benefits package
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. We are committed to creating a positive and supportive work culture that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional patient care and service, and we are looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• Competitive salary and bonuses
• Medical, vision, and dental insurance
• 401(k) and other retirement savings plans
• Disability and life insurance
• Flexible paid time off and vacation days
• Professional development and training programs
• Recognition and rewards for outstanding performance

How to Apply

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Affirmative Action/Equal Opportunity Employer. We are committed to attracting and retaining the best talent in the industry, and we welcome applications from qualified candidates of all backgrounds. Apply for this job