Experienced Customer Support Representative – New Richmond, WI at arenaflex

Join arenaflex, a global leader in processing and packaging technology, as a Customer Support Representative in our New Richmond, WI office. As a key member of our team, you will play a vital role in delivering exceptional customer service, ensuring customer satisfaction, and driving business growth.

About arenaflex

arenaflex is a strategic partner for the pharmaceutical and food industries, providing innovative technologies and sustainable solutions to help our customers achieve their goals. With a global presence of 6,900 colleagues, we are committed to seamless processes, customer-centricity, and excellence in everything we do. Our mission is to empower our customers to succeed, and we invite you to be a part of our journey.

Your Role at arenaflex

As a Customer Support Representative, you will be responsible for processing incoming customer quotes, order requests, or questions by phone, fax, email, and other channels. You will evaluate, quote, process, and expedite requests and questions in a timely manner, ensuring customer satisfaction while meeting company revenue and profit goals. Your key responsibilities will include:

• Processing customer questions or requests for parts in a timely manner; managing and tracking the part ordering process to provide timely quotations.
• Communicating order status and part number information to internal and external customers in a timely manner.
• Interfacing with third-party vendors to identify, purchase, and supply parts to customers.
• Processing repairs, returns, and credit memos in a timely manner.
• Reviewing and using the SAP Complaint Management System and following up with the customer to resolve their concerns.
• Using feedback from customers and colleagues to identify and recommend process improvements to management.

Your Profile

To succeed in this role, you will need to possess the following qualifications:

• Associate degree in a related field or equivalent related work experience.
• 3+ years' experience in a fast-paced, high-volume, customer support role.
• 2+ years' experience working with an enterprise resource planning system (ERP).
• 2+ years' experience working with Microsoft Office.
• Ability to manage and resolve customer conflicts or issues.

Preferred qualifications include:

• Skilled at adapting to ambiguous and changing situations that impact customer service.
• Ability to build relationships with internal and external customers.
• Ability to complete work with minimal supervision.
• Experience reading technical documents.
• Knowledge and experience working in SAP.

Why Join arenaflex?

At arenaflex, we offer a comprehensive compensation package that includes:

• Competitive hourly rate: $24-$31 per hour.
• Total rewards package: salary + bonus (if applicable) + benefits.
• Generous benefits package, including:

+ Health insurance (Medical, Dental, Vision, and Prescription from day one). + 401(k) with generous Company Match. + Employer Paid Short- and Long-Term Disability Insurance, Life Insurance. + Education Assistance Program. + Paid Time Off.

Our Culture and Values

arenaflex is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives, including:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology).
• AWIM (A World In Motion).

We are committed to a diverse workforce and are an Equal Opportunity Employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply for the job now! Don't miss this opportunity to join a dynamic team and contribute to the success of arenaflex. Apply today! Apply for this job