Experienced Customer Service Representative – Ecommerce Support Specialist at arenaflex

At arenaflex, we're more than a global ecommerce leader – we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Job Summary:

We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and driving customer satisfaction. If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you!

Responsibilities:

* Work in an environment that is challenging, fast-paced, with a high volume of inbound phone-based contacts

• Drive clarity and ask probing questions to identify the root cause of complex issues
• Convey realistic expectations about next steps and actions, while identifying the best resolution for arenaflex, the buyer, and the seller
• Demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
• Apply own judgment in certain cases to proactively find a resolution when not immediately available
• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more

Requirements:

* 2+ years of call center or relevant customer service experience

• Stellar communicator, with high level of empathy and emotional intelligence
• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
• Customer-centric and maintain a high level of customer care in a variety of different and complicated situations
• Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages
• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Work from Home Requirements:

* Must Be Located in Utah

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children, and other adults
• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

What We Offer:

* Competitive hourly rate of $21.5 per hour

• Opportunity to work with a global ecommerce leader
• Collaborative and dynamic work environment
• Comprehensive training and development programs
• Flexible work arrangements, including remote work options
• Access to a range of benefits, including medical, financial, and paid time off benefits

What's Next?

If you're passionate about delivering exceptional customer service and want to join a team that's changing the way the world shops and sells, we want to hear from you! Apply now to become a part of our team at arenaflex.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [insert email address]. We will make every effort to respond to your request for accommodation as soon as possible.

Disclaimer:

Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. Please see the [insert link] for information regarding how arenaflex handles your personal data collected when you use the arenaflex Careers website or apply for a job with arenaflex. Apply for this job