Experienced Customer Implementation Manager – Employee Benefits Software Implementation and Client Success
At arenaflex, we're revolutionizing the employee benefits industry by providing a flexible and inclusive benefits platform that empowers companies to offer competitive benefits packages while reducing costs and inefficiencies. As a Customer Implementation Manager, you'll play a critical role in building strong, long-term relationships with our clients through successful new client implementations. If you're passionate about delivering exceptional client experiences and have a knack for project management, we want to hear from you.
About arenaflex
arenaflex is a leading provider of flexible benefits software that helps companies offer competitive benefits packages while reducing costs and inefficiencies. Founded in 2017, we've challenged traditional one-size-fits-all approaches to employee benefits, providing a platform that gives employees more choice and flexibility in how they spend their benefit allowances. Our platform includes a suite of products, such as Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more, all designed to help companies deliver customized benefits programs through a single platform. With arenaflex, companies can select from a range of products to design and deliver benefits programs that meet the unique needs of their employees. Employees then have three choices to spend account funds: The arenaflex Store with discounted products and services, The arenaflex Visa Card, or claim reimbursement backed by our world-class member support team. We've helped hundreds of the world's most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees.
About the Role
As a Customer Implementation Manager, you'll be part of the arenaflex Customer Implementation Team, which exists to build strong, long-term relationships with our clients through successful new client implementations. This team sets the tone for the future of the relationship, and as the first impression of client service, you'll play a critical role in ensuring a seamless client transition onto arenaflex.
Key Responsibilities
* Own and lead end-to-end implementation of arenaflex for new customers, guiding them from post-sales onboarding through successful program launch, including upsell and expansion initiatives for existing clients.
- Act as the primary liaison between customers and internal teams, collaborating closely with key stakeholders in HR Benefits, Payroll, HRIS, IT, and Finance to ensure a seamless and effective implementation experience.
- Conduct thorough needs assessments to define the scope of implementation projects, translating business requirements into clear, actionable project specifications.
- Develop, manage, and maintain detailed project plans, including timelines, milestones, agendas, and client-facing training materials, ensuring alignment across all stakeholders.
- Track project progress and deliverables throughout the implementation lifecycle, proactively identifying risks and managing deviations to keep initiatives on schedule and within scope.
- Serve as the voice of the customer within arenaflex, advocating for client needs and feedback while ensuring cross-functional alignment with Product, Engineering, Support, and Customer Success teams.
Preferred Skills
* 2-5 years of experience in project management, customer success, or a related role.
- Strong project management skills, the ability to manage multiple tasks and responsibilities, and experience working under time constraints.
- Demonstrated ability to manage projects from end to end.
- Ability to communicate and work across client organizations.
- Solutions-oriented team player who takes initiative and is accountable for results.
- Attention to detail and the ability to analyze and problem solve.
Benefits and Perks
* Remote-first working environment.
- Medical, dental, and vision insurance plans.
- Employee wellness program.
- Home Productivity program.
- Team building program.
- 401(k) savings plan.
- Flexible PTO policy.
- 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent.
- arenaflex values diversity and treats all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Implementation Manager, you'll have the opportunity to work closely with various internal teams, including Product, Engineering, Support, and Customer Success. You'll also have access to training and development programs, as well as mentorship opportunities to help you advance your career.
Work Environment and Company Culture
arenaflex is a remote-first company, which means you'll have the flexibility to work from anywhere. We prioritize work-life balance and offer a range of benefits and perks to support your well-being. Our company culture is built on values such as diversity, inclusion, and collaboration. We're a team of passionate and dedicated individuals who are committed to making a positive impact in the employee benefits industry.
Compensation and Perks
arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance plans, employee wellness program, home productivity program, team building program, 401(k) savings plan, and flexible PTO policy. We also offer 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent.
How to Apply
If you're passionate about delivering exceptional client experiences and have a knack for project management, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job