Experienced Customer Solutions Architect – Data Engineering and Analytics

We are seeking an experienced Customer Solutions Architect to join our team at arenaflex, a leading provider of analytics engineering solutions. As a key member of our Customer Solutions team, you will play a critical role in helping our customers gain the most value from their arenaflex deployment, driving customer satisfaction, and contributing to the growth and success of our company.

About arenaflex

arenaflex is a pioneering company that has revolutionized the way organizations approach analytics. Since 2016, we have been on a mission to help analysts create and disseminate organizational knowledge. Our flagship product, dbt Cloud, has become the primary tool in the analytics engineering toolbox, used by 50,000 teams every week. With over 100,000 community members and 5,100 customers, including Fortune 500 companies, we have established ourselves as a leader in the analytics engineering space. Our commitment to innovation, customer satisfaction, and diversity has earned us a reputation as a trusted partner for organizations seeking to transform their data into actionable business insights.

About the Role

As a Customer Solutions Architect, you will be responsible for managing a portfolio of commercial or enterprise customers, monitoring the health of your accounts, and identifying opportunities for expansion and churn or contraction risks. You will build and maintain strong relationships with key technical stakeholders within customer accounts, understanding their analytics needs and use cases to determine where arenaflex can help them achieve their goals. Your primary objective will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.

Key Responsibilities

* Manage a portfolio of commercial or enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks

• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where arenaflex can help them achieve their goals
• Increase the value customers obtain from arenaflex through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
• Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
• Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What You'll Need

* 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner

• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
• Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
• Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
• Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required

What Will Make You Stand Out

* Bonus points for dbt certification, prior dbt experience will be very helpful in this role

• Basic python competency and advanced SQL knowledge
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

Benefits at arenaflex

* Unlimited vacation time with a culture that actively encourages time off

• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for:

+ Home office setup + Learning and development + Office space + And more!

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around arenaflex's total rewards during your interview process.

The typical starting salary range for this role is:

* $100,000 - $130,000 OTE USD

Remote Hiring Process

* Interview with Talent Acquisition Partner

• Interview with Hiring Manager
• Team Interviews
• Role Play

Who we are

At arenaflex, we have developed strong opinions on how companies should practice analytics. Specifically, we believe that:

• Code-based transformations offer unmatched flexibility and transparency across various “multi-player” development to power everyone in the organization to collaborate on a common language
• Data analysts should adopt similar practices and tools to software developers
• Critical analytics infrastructure should be controlled by its users as open source software
• Analytic code itself - not just analytics tools - will increasingly be open source

We're an equal opportunity employer, committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds. We're looking for passionate individuals who share our vision and values, and are excited to join our team as we continue to shape the future of analytics engineering.

Apply for the job now!

If you're ready to take your career to the next level and join a team that's revolutionizing the way organizations approach analytics, apply now! Apply for this job