Experienced Bilingual Customer Solutions Representative - Collector - Jacksonville, FL - Starting August 2025

Are you a customer service enthusiast with a passion for helping people find solutions? Do you possess excellent communication skills in both English and Spanish? If so, we invite you to join arenaflex as a Bilingual Customer Solutions Representative - Collector in our Jacksonville, FL office. As a key member of our team, you will play a vital role in helping our customers navigate financial challenges and find ways to get back on track.

About arenaflex

arenaflex is a customer-centric, leading digital financial services company that is relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are passionate about delivering innovative financial solutions and exceptional customer service. Our commitment to diversity and inclusion in the workplace is unwavering, and we strive to create a work environment that is inclusive, supportive, and empowering for all employees.

The Opportunity

As a Bilingual Customer Solutions Representative - Collector, you will be responsible for contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. You will work in a fun team environment, leaving at the end of the day feeling like you made a difference. Our team receives extensive training with an emphasis on compliance, negotiating, and selling skills to ensure collection routines are consistent and based on industry best practices.

Key Responsibilities:

* Contact customers to determine reason for payment delinquency and negotiate payment commitment.

• Handle accounts with speed and accuracy while maintaining professionalism.
• Complete phone calls to meet required performance standards and metrics.
• Confirm and/or negotiate payment arrangements; research any discrepancies.
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures.
• Must maintain strict confidentiality.
• Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame.
• Evaluate accounts to find a win/win solution to avoid repossession loss.
• Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss.
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity.
• Adhere to all state and federal laws in the handling of accounts.

The Skills You Bring:

* Must be fluent in English and Spanish.

• HS diploma or equivalent required.
• Prior experience in financial services or similar industry preferred.
• Associate degree or bachelor's degree in business or related field may be used in lieu of experience.
• Excellent listening, oral, and written communication skills.
• Attention to detail. Professional phone etiquette.
• Skip tracing skills preferred.
• Sales and/or persuasive negotiation skills.
• Microsoft Windows and internet-based applications experience required.
• Basic typing/data entry skills.
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards.
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
• Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.

What We Offer:

* Starting at $23.75/hr + Monthly Incentives.

• Hybrid Work Environment (In-office & Remote).
• Schedule: 8am - 5pm Monday through Friday, 12pm - 9pm one day per week, 8am - 12pm one Saturday per month.
• Training Class starting August 4th.
• Opportunities for career growth and professional development.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, and more.
• Generous paid time off and holidays.
• Access to employee resource groups and diversity and inclusion initiatives.
• A fun and supportive work environment with a team of passionate and dedicated professionals.

How to Apply:

If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [arenaflex email]. Apply for this job