Experienced Full Stack Customer Service Business Sales Representative – Web & Cloud Application Development
Join arenaflex, a leader in the environmental services industry, as a Remote Call Center - Customer Service Business Sales Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and driving sales growth for our small and large container customers. If you're a self-motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a company that values its employees and the communities it serves. We're committed to creating a more sustainable world by providing customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping us deliver on our vision to partner with customers to create a more sustainable world.
Job Summary
As a Remote Call Center - Customer Service Business Sales Representative, you will be responsible for responding to inbound calls from business customers inquiring about arenaflex products and services. You will build customer and brand loyalty by addressing inquiries and handling customer needs with a high level of respect and professionalism. You will also create customized solutions to acquire new business, promote arenaflex products and services to existing customers, and provide sales support to existing customers wanting to make changes to their accounts.
Key Responsibilities
- Respond to inbound calls within the inside sales environment from business customers inquiring about arenaflex products and services. - Build customer and brand loyalty by addressing inquiries and handling customer needs with a high level of respect and professionalism. - Create customized solutions to acquire new business utilizing the sales tactics learned through training programs, sales model, and mentoring process. - Proactively promote arenaflex products and services to existing customers for cross/up-sell opportunities by following the growth sales process from initiation to close. - Provide sales support to existing customers wanting to make changes to their accounts. - Perform sales retention by using sales tactics learned through the training and mentoring process. - Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue. - Utilize excellent verbal and written communication skills, including the ability to call, connect, and interact with potential customers. - As business needs arise, may be required to assist the sales team focused on Residential customers. - Exemplify high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.
Qualifications
- Self-starter and a strong work ethic. - Strong research, investigation, and problem-resolution skills. - Strong verbal, written, typing, and interpersonal communication skills. - Spanish bilingual fluency, in a business environment. - High school diploma or GED. - Minimum of 1 year of experience in a call center or sales environment.
Minimum Requirements
- High school diploma or GED. - Minimum of 1 year of experience in a call center or sales environment. - Availability to work any 40-hour work week between 7:30am-6:30pm Eastern Time Monday through Friday. - Paid training with no time off allowed during the first three weeks or orientation day. - Remote work with equipment provided by arenaflex and internet requirements of Ping/Latency 100ms or less, Download 25MBPS, Upload 5MBPS, and Packet loss 0%.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in: - Comprehensive medical benefits coverage, dental plans, and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - Retirement plan with a generous company match. - Employee Stock Purchase Plan (ESPP).
About the Company Culture
arenaflex values its employees and the communities it serves. We're committed to creating a more sustainable world by providing customers with the most complete set of products and services. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers' expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person.
Strategy
arenaflex's strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions, and sustainability innovation.
Why Join arenaflex?
- Competitive compensation and benefits package. - Opportunity to work with a leading company in the environmental services industry. - Collaborative and inclusive company culture. - Professional development and growth opportunities. - Recognition for outstanding performance and contributions.
How to Apply
If you're a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! Apply for this job
Note:
The job posting end date is June 1st, 2025. We encourage interested applicants to apply as soon as possible. Apply for this job