Experienced Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support to our valued customers. If you're a customer-centric individual with a passion for delivering legendary service, we want to hear from you!

About arenaflex

arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best products, services, and solutions to help them succeed in their businesses. Our company culture is built on a foundation of integrity, teamwork, and a passion for delivering exceptional customer experiences.

Job Summary

As an Overnight Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and provide exceptional support

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Basic computer skills and familiarity with CRM software

Preferred Qualifications

* 1-2 years of customer service experience in a call center or retail environment

• Experience with CRM software and customer service technology
• Strong product knowledge and ability to learn quickly
• Excellent communication and interpersonal skills
• Ability to work a variety of shifts, including weekends and overnights

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment

* Our Kenosha Branch is located at 12355 Uline Way, Kenosha, WI 53144

• 4- or 5-day on-site schedules available, including weekends
• Collaborative and dynamic work environment with a team of customer service professionals
• State-of-the-art technology and equipment to support your success

Compensation

* Pay from $26 to $33 per hour with significant growth and earning potential!

• Includes $4 Shift Differential

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team of customer service professionals and take the first step towards a rewarding career with arenaflex. Apply for the job now! Apply for this job Apply for this job