Experienced Data Entry Pharmacy Technician – Mail Order Operations in Westwood, MA at arenaflex

Join arenaflex, a world-class integrated health system, and become a vital part of our team that's making a difference in people's lives. As a Data Entry Pharmacy Technician in our Mail Order Operations team, you'll play a crucial role in ensuring the highest level of service for our patients and employees. With a focus on patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling, we're seeking a highly motivated and experienced individual to build and manage our inventory and logistics team.

About arenaflex

arenaflex is a leading health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, is a state-of-the-art pharmacy services hub, serving our patients and employees with exceptional care. We're committed to innovation, quality, and patient satisfaction, and we're looking for talented individuals like you to join our team.

Job Summary

As a Data Entry Pharmacy Technician, you'll be responsible for assisting the overall operation of the call center and data entry teams for the arenaflex outpatient pharmacy network. This role requires a high level of accuracy, attention to detail, and excellent communication skills. You'll work closely with our team to ensure seamless operations, resolve issues, and provide exceptional customer service.

Key Responsibilities

* Enters new and refill orders in an accurate and timely manner

• Resolves all PBM related billing problems and issues
• Handles phone inquiries and initial prescription intake
• Multidisciplinary responsibilities including communication with providers, prescribers, and patients
• Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization
• Responsible for answering inbound calls and assisting customers with pharmacy-related services
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles
• Answers, screens, and processes a high volume of calls in a professional manner
• Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs
• Support health care providers with required prior authorization and required appeals
• Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process

Required Qualifications

* High School diploma or GED required

• Registration Mass Registered Pharmacy Tech required
• 1-3 years related work experience required
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications

Preferred Qualifications

* (CPht) Certified Pharmacy Technician preferred

• Call center, Pharmacy data entry, and PBM billing experience
• Bilingual verbal and written communication

Competencies

* Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Benefits and Perks

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support

Equal Opportunity Employer/Veterans/Disabled

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and experienced individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job We look forward to hearing from you! Apply for this job