Experienced Customer Service Coordinator – Transportation & Logistics Career Development

At arenaflex, we're committed to empowering our employees to succeed and develop their careers in the dynamic transportation and logistics industry. As a Customer Service Coordinator, you'll be part of a dynamic team that's equipped to succeed and driven to make a lasting impact. With a rich history dating back to 1933, arenaflex has been a leader in the industry, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a company that values its people and fosters a culture of integrity, family, and growth. We're proud to be recognized as one of the top companies in the industry, with accolades such as being named " " by Women in Trucking, one of Fortune Magazine's “ ”, and one of “ ” by Inbound Logistics. Our commitment to innovation and sustainability is evident in our green initiative, which includes the largest EV footprint in the U.S. We're also proud to have been recognized by Verizon with their " " award.

Job Summary

As a Customer Service Coordinator, you'll play a critical role in supporting the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. This is an excellent opportunity to acquire proven industry knowledge, skills, and resources to develop your operations and fleet maintenance background. With a clear path for career growth and promotion from within, you'll have the opportunity to carve out your own career path and succeed in a fast-paced, inclusive environment.

Key Responsibilities

* Improve the quality and consistency of customer communications and meet customer expectations

• Perform customer relationship activities, including customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns, and vehicle status updates
• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheets
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units, and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations
• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations, including vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Additional Responsibilities

* Contribute to cost containment through effective inventory planning and warranty

• Enhance branch productivity through effective work scheduling and planning

Skills and Abilities

* Detail-oriented with excellent follow-up practices

• Strong verbal and written communication skills
• Apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Experience using Microsoft Word and Excel intermediate preferred

Qualifications

* H.S. diploma/GED required General H.S. subjects

• One (1) year or more customer service or comparable experience with issue resolution experience required
• DOT Regulated

Compensation and Benefits

* The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

• The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
• Compensation ranges for the position are below:

+ Pay Type: Hourly + Minimum Pay Range: $22.85 + Maximum Pay Range: $22.85

• For all Full-time positions only: arenaflex offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Why Join arenaflex?

* Competitive pay and fast growth opportunities

• Full benefits package, including health, dental, and vision insurance
• 401(k) employer match
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Discount on shares
• Opportunity to develop your career and succeed in a fast-paced, inclusive environment
• Recognition as a leader in the industry, with accolades such as being named " " by Women in Trucking, one of Fortune Magazine's “ ”, and one of “ ” by Inbound Logistics
• Commitment to innovation and sustainability, with the largest EV footprint in the U.S.

How to Apply

If you're motivated, coachable, and looking for a fast-paced, inclusive environment, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job