Experienced Customer Service Representative – Community Engagement and Support
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative in our Craig location, you'll play a vital role in promoting our services, assisting new and existing customers, and providing top-notch support in a fast-paced work environment. If you're a people person with a positive attitude, excellent communication skills, and a knack for juggling multiple tasks, we want to hear from you!
About arenaflex
arenaflex is a small, non-union, employee-owned utility serving over 40 Alaskan communities and villages. We're committed to providing reliable and efficient services to our customers, and we're looking for talented individuals like you to join our team. As an employee-owned organization, we offer a unique opportunity for career growth and development, as well as a generous benefit package that includes medical, dental, vision, 401K, and employee stock ownership options.
Job Summary
We're seeking an experienced Customer Service Representative to join our team in Craig, AK. As a CSR, you'll be responsible for selling and promoting our services, receiving power and telecom service orders and payments, answering phones, assisting customers, balancing daily cash, handling customer billing, and providing administrative support. If you're a dependable, unflappable individual with excellent communication skills and a passion for customer service, we encourage you to apply.
Key Responsibilities
* Sell and promote arenaflex services to new and existing customers
- Receive power and telecom service orders and payments
- Answer phones and respond to customer inquiries
- Assist customers with billing, charges, credits, and other administrative tasks
- Balance daily cash and maintain accurate records
- Provide exceptional customer service in a fast-paced work environment
- Participate in training and development programs to enhance skills and knowledge
- Periodically travel to other properties and meetings/trainings as required
Essential Qualifications
* High School Diploma or GED
- 1-2 years of experience in an office or face-to-face customer service
- Proficient with MS Office Suite/10-key skills
- Valid driver's license and ability to be insured by arenaflex
- Ability to pass a pre-employment background and drug test
- Proven ability to cope with Alaska's harsh weather and challenging environment
Preferred Qualifications
* Experience working in a customer-facing role in a fast-paced environment
- Knowledge of customer service principles and practices
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Ability to adapt to changing priorities and deadlines
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines
- Proficient with MS Office Suite/10-key skills
- Strong customer service skills and a positive attitude
Career Growth Opportunities and Learning Benefits
As an employee of arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:
- On-the-job training and development programs
- Opportunities for advancement and career growth
- Access to employee stock ownership options
- Generous benefit package, including medical, dental, vision, 401K, and employee stock ownership options
- Recognition and appreciation programs to recognize and reward employee contributions
Work Environment and Company Culture
arenaflex is a small, non-union, employee-owned utility serving over 40 Alaskan communities and villages. We're committed to providing a positive and supportive work environment that encourages collaboration, innovation, and employee growth. Our company culture values include:
- Employee ownership and participation
- Customer-focused service delivery
- Continuous learning and development
- Teamwork and collaboration
- Recognition and appreciation of employee contributions
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- $24.00 per hour
- Generous benefit package, including medical, dental, vision, 401K, and employee stock ownership options
- $5000.00 annual medical travel reimbursement
- Up to $125 annual medivac insurance reimbursement
- Employee stock ownership options
- $150.00 in company logowear
- Recognition and appreciation programs to recognize and reward employee contributions
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.
Contact Us
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon! Apply for this job