Experienced Customer Service Representative – Frontline Support for arenaflex Customers in Remote Craig, AK

At arenaflex, we're not just a utility company – we're a community-driven organization dedicated to providing exceptional service to our customers across Alaska. As a Customer Service Representative in our Craig location, you'll be the face of arenaflex, delivering top-notch support to our customers while promoting our services and driving growth. If you're a people person with a passion for serving others, we want to hear from you!

About arenaflex

arenaflex is a small, non-union, employee-owned utility serving over 40 Alaskan communities and villages. We're committed to providing reliable power and telecommunications services to our customers, and we're looking for talented individuals like you to join our team. As an employee-owned company, we offer a unique opportunity for career growth and development, as well as a chance to be part of a community-driven organization that truly cares about its customers and employees.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Craig, AK. As a CSR, you'll be responsible for providing exceptional customer service, promoting arenaflex services, and handling various administrative tasks. If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Provide exceptional customer service to arenaflex customers via phone, email, and in-person interactions

• Promote arenaflex services to new and existing customers, identifying opportunities for growth and upselling
• Receive and process power and telecom service orders and payments
• Answer phones, respond to customer inquiries, and resolve issues in a timely and professional manner
• Balance daily cash, handle customer billing (charges, credits, etc.), and perform various administrative tasks as assigned
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Periodically travel to other properties and meetings/trainings as required

Essential Qualifications

* High School Diploma or GED

• 1-2 years of experience in an office or face-to-face customer service environment
• Proficient with MS Office Suite and 10-key skills
• Valid driver's license and ability to be insured by arenaflex
• Ability to pass a pre-employment background and drug test
• Proven ability to cope with Alaska's harsh weather and challenging environment

Preferred Qualifications

* Experience working in a fast-paced, customer-facing environment

• Knowledge of power and telecommunications services
• Familiarity with arenaflex's products and services
• Bilingual or multilingual skills (Alaska Native languages or other languages spoken in Alaska)

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and conflict resolution skills
• Ability to work in a team environment and collaborate with internal teams
• Proficient in MS Office Suite and 10-key skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills, with a focus on delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service and communication skills through ongoing training and development programs
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Participate in cross-functional projects and initiatives to drive business growth and improvement
• Pursue career advancement opportunities within arenaflex, including promotions to leadership roles or specialized positions

Work Environment and Company Culture

arenaflex is a small, employee-owned company with a strong focus on community and customer service. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. As a Customer Service Representative, you'll be part of a close-knit team that values collaboration, teamwork, and open communication.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $24.00 per hour
• Generous benefit package, including medical, dental, vision, 401K, and employee stock ownership options
• $5,000.00 annual medical travel reimbursement
• Up to $125 annual medivac insurance reimbursement
• Employee recognition and appreciation programs
• Company logowear and other perks

How to Apply

If you're a motivated, customer-focused individual with a passion for serving others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job