Experienced Customer Services Specialist – Luxury Goods and Design Marketplace

At arenaflex, we're on a mission to enrich lives with the extraordinary. As a leading global marketplace for design lovers, we connect consumers, Trade clients, and dealers to over one million extraordinary pieces, from furniture and fine art to jewelry and fashion. Our platform enables shoppers to discover beautiful things and engage with top sellers from around the world. We're now seeking an experienced Customer Services Specialist to join our team in Denver, CO.

About arenaflex

arenaflex is a one-of-a-kind online marketplace that's revolutionizing the way people discover and purchase luxury goods. Our platform is built on a passion for design, a commitment to excellence, and a dedication to providing an exceptional customer experience. We're a dynamic and innovative company that's constantly pushing the boundaries of what's possible in the world of e-commerce.

Job Summary

As a Customer Services Specialist at arenaflex, you'll play a critical role in ensuring that our customers receive the highest level of service and support. You'll be responsible for assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. You'll provide a seamless purchasing experience, ensuring that all details of an order are executed with the highest level of service.

Key Responsibilities

* Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat

• Resolve customer issues using critical thinking and customer support skills
• Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
• Support Sales and Account Managers with all aspects of their customer and dealer relationships
• Communicate procedures, policies, and effectively manage expectations
• Collaborate on a daily basis with team management and colleagues from other groups in the organization (Account Management, Sales, Logistics, Finance, etc.)

What You'll Bring

* 1+ years of experience in fast-paced customer service, account management, or e-commerce environment

• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
• Ability to patiently handle escalated clients in a calm manner and diffuse challenging situations
• Strong time management skills and the ability to prioritize
• Collaborative team player who is willing to take initiative to help create a beautiful experience by finding resolutions to complex problems
• Always thinking about the department/company goals and always willing to step up and help out
• Experience with SalesForce and/or other CRM systems

Nice to Have

* Luxury goods experience a strong plus

• Bi-lingual in French, Spanish, Italian, or German is a plus but not required

Work Environment and Company Culture

At arenaflex, we value and are proud of our culture, innovation, professional development, and training workshops. We're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our passion.

Compensation and Benefits

Our overall compensation package is made up of several parts, including base compensation, equity, a comprehensive benefits package, and incentive (if applicable). We're committed to attracting, motivating, and retaining top talent who drive the business forward and help us achieve our mission and vision.

Total Compensation Statement

arenaflex is committed to attracting, motivating, and retaining top talent who drive the business forward and help us achieve our mission and vision. The company's Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits.

Expected Salary

$22-$22 USD per hour

Location

Denver, CO

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now! Apply for this job Apply for this job