Experienced Customer Service Representative – Financial Services and Customer Advocacy

At arenaflex, we're committed to providing exceptional customer experiences that set us apart in the financial services industry. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service while accessing the financial products they need. If you're passionate about delivering outstanding customer service, building strong relationships, and growing with a dynamic company, we want to hear from you.

About arenaflex

arenaflex is a leading retailer of financial services to unbanked and underbanked consumers. With over 1,700 retail storefronts and several online products available in 20+ states, we're dedicated to helping people across the country get access to the short-term financial services they need when they need it the most. Our commitment to customer advocacy, store growth, and personal development has earned us a reputation as a trusted and innovative financial services provider.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences and building strong relationships with our customers. You'll work closely with our team to ensure that our customers receive the best possible service, while also meeting performance standards and contributing to the growth and success of our company.

Key Responsibilities

* Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

• Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.
• Work to meet arenaflex set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.
• Uphold compliance with arenaflex policies and procedures, as well as local, state, and federal laws and regulations.
• Participate in ongoing trainings to stay up to date on our products and processes.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Essential Qualifications

* High School Diploma or equivalent required

• Excellent verbal and written communication skills
• Ability to maintain a professional and courteous behavior with customers and peers
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
• Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

* Six months of customer service and/or cash handling experience

• Experience in retail, financial services, loans, banking/bank teller, or service industry

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your personal and professional growth. Our benefits include:

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid on-the-job training & professional development programs
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
• Diverse Culture and Inclusive Environment

Our Compensation

The pay range for this position is $10 to $20 per hour or $15 to $23 per hour in California. Exact compensation may vary based on education, skill, and experience. The compensation range listed represents only the base pay for this position, which is just one of the many elements of the arenaflex Total Compensation package.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and building strong relationships with our customers. We're committed to providing a comprehensive benefits package that supports your personal and professional growth, and we're dedicated to creating a diverse and inclusive work environment. If you're passionate about customer service, building strong relationships, and growing with a dynamic company, we want to hear from you.

How to Apply

If you're ready to take the next step in your career and join a dynamic company that's committed to delivering exceptional customer experiences, apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job