Experienced Customer Service Representative – East Brunswick, NJ

Join arenaflex, a leading provider of innovative gutter systems, in our East Brunswick, NJ office as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the company's mission to revolutionize the gutter industry.

About arenaflex

arenaflex has been a trusted source for quality and reliability since 1993, introducing the patented LeafGuard gutter system that has revolutionized the industry. Our commitment to innovation, customer satisfaction, and excellence has earned us the Good Housekeeping seal, a testament to our dedication to quality and reliability. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Treating every customer with the utmost courtesy while maintaining a positive outlook on every call
• Being knowledgeable about our company products and services
• Identifying prospective customers, lead generation, and conversion
• Contacting new and existing customers to discuss their needs
• Emphasizing the features of our products to highlight how they solve customer problems
• Answering questions about our products
• Making outgoing calls to confirm appointments
• Managing call outgoing call follow-ups
• Incoming calls and responding to customers' requests
• Booking appointments with a high degree of data accuracy
• Maintaining excellent written and verbal communication skills on a consistent basis
• Identifying and escalating issues to supervisors
• Adapting to fast-changing guidelines with customers
• Educating clients by explaining procedures, answering questions, providing information
• Maintaining and improving quality results by adhering to standards and guidelines
• Keeping abreast of best practices and promotional trends

Qualifications

To be successful in this role, you will need:

• A high school graduate or G.E.D.
• A minimum of one year's experience in an inbound/outbound contact center or customer service is preferred
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• The ability to type at least 30 words per minute or 10,000 keystrokes both alpha and numeric is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Highly motivated and target-driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Strong selling ability over the telephone
• Ability to overcome objections and gain customer commitment
• Relationship management skills and openness to feedback
• Reliable transportation to ensure punctuality for shifts
• Ability to have a flexible schedule during peak season
• Subject to background check
• Must also be available to work various shifts between the hours of 7:30 AM to 11:00 PM from Monday to Sunday (40 hours a week)

Soft Skills Requirements

* Active Listening

• Problem Solving
• Time Management
• Adaptability
• Confidence

Work Schedule and Benefits

* Choice of Days/Hours of work: + Monday - Friday, 11:30 AM to 8:00 PM, Hybrid after 60 days + Or + Saturday and Sunday, 1:00 PM to 9:00 PM and Monday, 2:00 PM to 9:00 PM with 2 other days of the week - remote after training

• Training: 2 weeks onsite during the week
• Location: East Brunswick, NJ
• Salary: $20.00 per hour

Equal Employment Opportunity

arenaflex Holdings and its subsidiaries and affiliates, including Englert Inc., provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application to join our team at arenaflex. Apply for this job