Experienced Bilingual Customer Service Representative – Web & Call Center Support

At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a leading distributor of shipping, industrial, and packaging materials, we're committed to delivering an unparalleled experience for our customers. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Statham, GA.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, serving a wide range of industries. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Job Summary

As a Bilingual Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences through our web and call center support channels. You'll be responsible for processing customer orders and inquiries, communicating with customers via phone, email, and chat, and helping customers navigate our website and online ordering system. If you're a customer service enthusiast with a passion for delivering legendary service, we want to hear from you!

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and provide exceptional service

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms

Essential Qualifications

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and Google Suite
• Ability to work a variety of shifts, including evenings and weekends

Preferred Qualifications

* Experience in a call center or customer service environment

• Knowledge of shipping, industrial, and packaging materials
• Familiarity with arenaflex's products and services
• Certification in customer service or a related field

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Whether you're looking to move into a leadership role or explore new areas of interest, we'll support you every step of the way.

Work Environment

Our Statham, GA location offers a dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. You'll have access to state-of-the-art technology, modern facilities, and a range of employee perks to enhance your work-life balance.

Compensation and Benefits

* Competitive hourly rate: $25 - $28 per hour

• Opportunities for bonuses and career advancement
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Tuition Assistance Program and professional continuing education opportunities

How to Apply

If you're a customer service enthusiast with a passion for delivering legendary service, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative in Statham, GA. Apply for this job