Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance and a desire to work for a company that values its employees and customers alike? Look no further than arenaflex, a leading global insurance company with a commitment to excellence and a culture that fosters growth and development. As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, you will be the first point of contact for new and existing customers, providing top-notch service and support to ensure their needs are met and exceeded. You will be responsible for delivering a quality customer experience that builds rapport and long-term relationships, driving repeat business and customer loyalty.

About arenaflex

arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, providing insurance, reinsurance, specialist advisory, and investment operations around the world. We are a holding company that values our employees and customers, striving to support them in living their lives to the fullest at home and at work.

Responsibilities

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, your responsibilities will include:

• Providing exceptional customer service and support to new and existing customers, resolving their concerns and escalating issues to the appropriate level when necessary
• Conveying information efficiently, effectively, and appropriately to meet the needs of customers
• Striving for first call resolution to provide "best in class" service
• Staying current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met
• Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
• Conveying information efficiently, effectively, and appropriately to meet the needs of customers
• Striving for first call resolution to provide "best in class" service

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent; some college is a plus!
• A Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
• Bilingual: Fluent in English/Spanish Required
• 1 or more years of insurance sales/service experience desired; customer service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future

What's in it for you?

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, you can expect:

• Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
• All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
• A 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave
• Hybrid working schedules of 3 days in the office and 2 days remote
• Opportunities for career growth and development in a dynamic and supportive environment
• A chance to work for a company that values its employees and customers alike

How to apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, sickle cell trait, or atypical hereditary cellular or blood trait, refusal to submit to genetic tests or make genetic test results available, medical condition, citizenship status, pregnancy, childbirth, or related medical conditions, marital status, civil union status, domestic partnership status, familial status, or family responsibilities, military or veteran status, including unfavorable discharge from military service, personal appearance, height, or weight, matriculation or political affiliation, expunged juvenile records, arrest and court records where prohibited by applicable law, status as a victim of domestic or sexual violence, public assistance status, order of protection status, status as a smoker or nonsmoker, membership or activity in local commissions, the use or nonuse of lawful products off employer premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other classification protected by applicable law.

Accommodations

If you require any accommodation through the application process, please send an e-mail to [email protected].

No Agencies Please

arenaflex does not accept applications from agencies. Apply for this job