Experienced Customer Service Representative – Deliver Exceptional Experiences at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading distributor of shipping, industrial, and packaging materials, we're committed to empowering our customers with the products and solutions they need to succeed. We're now seeking an experienced Customer Service Representative to join our team in Lawrenceville, GA, and help us continue to grow and thrive.

About arenaflex

arenaflex, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We're proud of our commitment to excellence, innovation, and customer satisfaction. Our company culture is built on a foundation of teamwork, integrity, and a passion for delivering exceptional results.

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in delivering an exceptional experience for our customers. You'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and provide exceptional service
• Stay up-to-date on product knowledge and industry trends to provide expert advice to customers

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills

Preferred Qualifications

* 1-2 years of customer service experience in a call center or retail environment

• Experience with customer relationship management (CRM) software and other technology tools
• Knowledge of shipping, industrial, and packaging materials is a plus
• Bilingual or multilingual skills are a plus

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on a foundation of teamwork, integrity, and a passion for delivering exceptional results. We're proud of our commitment to excellence, innovation, and customer satisfaction.

Compensation and Perks

* Competitive hourly rate: $25 - $27 per hour

• Opportunities for growth and advancement
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Employee Perks, including best-in-class facilities, fitness center, and walking trails

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex's website or email address]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job