Experienced Customer Service Senior Representative – Insurance Claims and Policy Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Senior Representative, you'll play a vital role in providing top-notch support to our valued customers, ensuring their needs are met with professionalism, empathy, and expertise. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading player in the health insurance industry, committed to providing innovative solutions that empower individuals and families to live healthier, happier lives. Our team is driven by a shared passion for excellence, and we're constantly seeking talented individuals who share our vision.

Job Summary

We're seeking an experienced Customer Service Senior Representative to join our team in Oliver Springs, TN. As a key member of our customer support team, you'll be responsible for delivering exceptional service to our customers, resolving complex issues, and providing expert guidance on insurance claims and policies. If you're a customer service pro with a knack for problem-solving and a passion for delivering outstanding service, we want to hear from you!

Key Responsibilities

As a Customer Service Senior Representative, you'll be responsible for:

• Delivering specific delegated customer service tasks assigned by a supervisor, including responding to inquiries from policy holders, providers, and others
• Providing expert guidance on insurance claims and policies, including interpreting policy provisions and determining the most effective response
• Resolving non-routine issues escalated from more junior team members, demonstrating a high level of professionalism and expertise
• Completing day-to-day tasks without immediate supervision, but with ready access to advice from more experienced team members
• Maintaining accurate records and documentation, including claim forms and supporting documentation
• Collaborating with internal stakeholders to resolve complex issues and improve customer satisfaction
• Participating in ongoing training and development to enhance skills and knowledge

Key Requirements and Technology Experience

To succeed in this role, you'll need:

• 1-2 years of experience in customer service, insurance verification, or a related field
• Excellent verbal and written communication skills, with the ability to interpret and follow policies, procedures, and written instructions
• Basic knowledge of Outlook, Excel, Word, MS Office, and SharePoint
• Ability to handle challenging situations in a professional manner, with a high level of emotional intelligence and empathy
• Willingness to work varying tasks and adapt to changing priorities
• High School diploma or equivalent required; degree in a related field preferred

Preferred Qualifications

* Previous experience in the healthcare industry, with third-party benefits verification experience preferred

• Knowledge of healthcare pharmaceutical and services a plus
• Experience taking inbound and outbound calls (30 calls per day)
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly rate: $17 - $18 per hour
• Comprehensive benefits package, including health insurance (medical, dental, vision), 401(k) plan, and paid sick leave
• Ongoing training and development opportunities to enhance skills and knowledge
• Collaborative and dynamic work environment, with a focus on teamwork and innovation
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you're a customer service pro with a passion for delivering outstanding service, we want to hear from you! Apply now to join our team as a Customer Service Senior Representative. Don't miss this opportunity to take your career to the next level and make a real difference in the lives of our customers. Apply for the job now! Apply for this job Apply for this job