Experienced Customer Service Senior Representative – Healthcare Insurance Industry

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Senior Representative, you'll play a vital role in providing top-notch support to policyholders, providers, and other stakeholders in the healthcare insurance industry. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare insurance industry. Our mission is to empower individuals and organizations to make informed decisions about their health and wellness. We're committed to fostering a culture of excellence, diversity, and inclusion, where our employees feel valued, supported, and empowered to grow.

Job Summary

We're seeking an experienced Customer Service Senior Representative to join our team in Oliver Springs, TN. As a senior representative, you'll be responsible for delivering exceptional customer service, resolving complex issues, and providing expert support to our clients. This is a 06+ Months Contract opportunity with long-term potential, and we're excited to offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development.

Key Responsibilities

As a Customer Service Senior Representative, you'll be responsible for:

• Delivering specific delegated customer service tasks assigned by a supervisor, including responding to inquiries, resolving issues, and providing expert support to policyholders, providers, and other stakeholders.
• Responding to inquiries from policyholders, providers, and others for information and assistance, and performing research to provide accurate and timely responses.
• Interpreting policy provisions to determine the most effective response to customer inquiries and resolving complex issues.
• Mailing or routing claim forms and supporting documentation to various units for final processing.
• Providing expert support to junior team members, resolving non-routine issues, and escalating complex cases to senior leadership as needed.
• Completing day-to-day tasks without immediate supervision, but having ready access to advice from more experienced team members.
• Anticipating needs and issues, and taking proactive steps to resolve them.

Key Requirements and Technology Experience

To be successful in this role, you'll need:

• Excellent interpersonal skills, with the ability to understand and interpret policy provisions.
• 1-2 years of experience in customer service, insurance verification, or a related field.
• Basic knowledge of Outlook, Excel, Word, MS Office, and SharePoint.
• Ability to interpret and follow policies, procedures, manuals, and written instructions.
• Demonstrated ability to handle challenging situations in a professional manner.
• Willingness to work varying tasks and adapt to changing priorities.
• High School diploma or equivalent required.
• Previous experience in the healthcare industry, with third-party benefits verification experience preferred.

Preferred Qualifications

* Experience taking inbound and outbound calls (30 calls per day).

• Knowledge of Third Party Insurance Carrier Processes.
• Basic knowledge of healthcare pharmaceutical and services.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.

What We Offer

As a Customer Service Senior Representative at arenaflex, you'll enjoy:

• Competitive compensation package, with a pay range of $17 - $18 per hour.
• Comprehensive benefits, including health insurance (medical, dental, vision), 401(k) plan, and paid sick leave.
• Opportunities for growth and development, with a focus on career advancement and professional development.
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
• Recognition and rewards for outstanding performance and contributions to the team.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please apply online for immediate consideration. We're excited to review your application and discuss this opportunity further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to fostering a culture of diversity, equity, and inclusion. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from arenaflex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job]. Apply for this job