Experienced Full Stack Customer Service Representative – Medical Assistance Programs

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Contact Center Customer Service Representative to join our team. If you're passionate about delivering top-notch customer service and have a knack for navigating complex medical assistance programs, we want to hear from you!

About arenaflex

arenaflex is a forward-thinking organization that's revolutionizing the way we approach customer service. With a strong commitment to innovation and excellence, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to provide exceptional experiences that leave a lasting impression. As a Contact Center Customer Service Representative, you'll be at the forefront of this mission, working closely with our customers to understand their needs and deliver tailored solutions.

Key Responsibilities

As a Contact Center Customer Service Representative, you'll be responsible for handling inbound calls and responding to inquiries about medical assistance programs. Your primary duties will include:

• Collecting, verifying, and assessing applicant data to determine eligibility
• Updating and maintaining accurate case records across multiple systems
• Performing recertification, review, and processing of medical assistance cases
• Educating participants on public assistance policies and procedures
• Meeting or exceeding performance benchmarks in accuracy, productivity, and customer service
• Referencing applicants to other community or agency resources as needed
• Participating in training and adapting to frequent policy or process updates
• Maintaining professionalism and confidentiality while dealing with sensitive information

Key Requirements and Technology Experience

To succeed in this role, you'll need:

• A minimum of 2 years' experience in high-volume telephone customer service and issue resolution
• Strong comprehension and ability to apply federal and state laws, policies, and procedures
• Proficient in data entry, case documentation, and computer systems
• Ability to manage emotional or difficult conversations with empathy and professionalism
• Organized, detail-oriented, and capable of prioritizing tasks under pressure
• Basic math and eligibility benefit calculation knowledge preferred
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working with Medicaid or other medical assistance programs
• Familiarity with case management software and systems
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Bilingual or multilingual skills (English and Spanish)

Work Environment and Company Culture

As a Contact Center Customer Service Representative, you'll be working in a dynamic and supportive environment that's designed to foster growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing the tools and resources you need to succeed. You'll have access to ongoing training and development opportunities, as well as a comprehensive benefits package that includes:

• Health insurance (medical, dental, vision)
• 401(k) plan
• Paid sick leave (depending on work location)
• Opportunities for career growth and advancement

Compensation and Perks

As a Contact Center Customer Service Representative, you can expect a competitive hourly rate of $16-$16.50 per hour, depending on experience. You'll also have access to a range of benefits and perks, including:

• Flexible scheduling and work-from-home options
• Opportunities for overtime and bonuses
• Recognition and rewards for outstanding performance
• Access to ongoing training and development opportunities

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for navigating complex medical assistance programs, we want to hear from you! To apply, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from arenaflex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job]. Apply for this job