Experienced Field Service Manager for Mobility Customer Service – Leading the Way in Rail Industry Excellence

At arenaflex, we're committed to pushing the boundaries of innovation and excellence in the rail industry. As a leading provider of infrastructure, electrification, and transportation solutions, we're constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage, and create a new quality of travel. We're now seeking an experienced Field Service Manager to join our team in Charlotte, NC, and lead our mobility customer service efforts to new heights.

About arenaflex

arenaflex has been an integral provider of infrastructure, electrification, and transportation solutions in the United States for over 160 years. Our mission is to help our customers move the world by delivering high-quality, reliable, and efficient solutions that meet their evolving needs. We're committed to innovation, sustainability, and excellence, and we're looking for talented individuals who share our values to join our team.

Job Summary

As a Field Service Manager for Mobility Customer Service, you'll be responsible for leading a team of technical support specialists to deliver exceptional service to our customers in the rail industry. You'll work closely with our project managers, customers, and other stakeholders to ensure that our technical support and spares agreements (TSSSA) are met, and that our customers' operational goals are aligned with our own. You'll also be responsible for developing and implementing continuous improvement initiatives to drive efficiency, effectiveness, and customer satisfaction.

Key Responsibilities

* Lead a team of technical support specialists to deliver exceptional service to our customers in the rail industry

• Develop and implement continuous improvement initiatives to drive efficiency, effectiveness, and customer satisfaction
• Collaborate with project managers, customers, and other stakeholders to ensure that TSSSA are met and customers' operational goals are aligned with our own
• Provide oversight for performance, training, and career development of site managers and field technicians
• Promote positive collaborative relationships across the team, with customers, RAMP, Projects, and Materials departments
• Adopt a continuous improvement mentality in how the Field Service team can operate more efficiently, effectively, and drive increased customer satisfaction
• Provide feedback to the team regarding performance, quality, and efficiency issues
• Ensure that standard processes are shared between sites and shared with other teams

Requirements

* Bachelor's degree in mechanical or electrical field of study preferred (or equivalent experience)

• A minimum of three years of comparable work experience in maintenance management within the rail industry
• Experience in running and leading multi-functional teams in a rail environment
• Detailed technical knowledge, theoretical and practical operation of the system and components of rolling stock vehicles
• Solid understanding of maintenance management, familiarity with the locomotive industry, equipment, terminology, and regulatory obligations
• Demonstrated leadership, ability, and initiative
• Well-demonstrated written and verbal communication skills
• Prior application of continuous improvement techniques and principles
• Familiarity with PM@Siemens, Project Management Professional (PMP)®, or other Project Management methodology and terminology
• Familiarity of OSHA Law and Regulations and the Code of Federal Regulations CFR-49

Preferred Qualifications

* Bachelor's degree in mechanical or electrical engineering

• Experience with Siemens' products and services
• Familiarity with the rail industry and its regulatory requirements
• Experience with project management and team leadership
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Why Join arenaflex?

* Freedom and healthy work-life balance – Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!

• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world's most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Compensation and Benefits

* The base salary range for this position in Charlotte, NC is $122,100-$164,800

• The annual incentive target is 10% of the base salary
• arenaflex offers a variety of health and wellness benefits to employees, including health, dental, and vision insurance, HSA/FSA, commuter benefits, and more.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

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EEO is the Law

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Pay Transparency Non-Discrimination Provision

arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws. Apply for this job