Experienced Store Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. As a Store Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our retail stores. If you're a customer-focused individual with a passion for sales and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a strong focus on customer satisfaction, sales growth, and employee development, we're a dynamic and supportive organization that offers a wide range of opportunities for growth and advancement.

Job Summary

As a Store Customer Service Specialist, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of customer satisfaction. You'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions accurately, maintaining precise work order files and formulas, and staying up-to-date with product features and visual standards.

Key Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that offers a wide range of opportunities for growth and advancement. Some of the benefits we offer include:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to industry-leading products and technologies
• Opportunities to work with a diverse range of customers and colleagues

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and a knack for building strong relationships, we want to hear from you. To apply for this exciting opportunity, please visit our website and submit your application online. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination.

Note

arenaflex is a proud supporter of the VEVRAA Federal Contractor and is committed to providing equal employment opportunities to all qualified candidates, including protected veterans. We also comply with all applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, where applicable. Apply for this job