Experienced Full Stack Customer Service Representative – B2B Support & Order Management

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Full Stack Customer Service Representative, you'll play a vital role in providing world-class support to our domestic, international, wholesale, retail, and eCommerce customers. If you're passionate about problem-solving, have a proactive approach to customer service, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading global company that empowers individuals to live gracious, healthy, and sustainable lives. With over 30,000 bold leaders across the globe, we're driving meaningful change in our mission to make a positive impact on the world. Our company culture is built on a strong foundation of innovation, diversity, and inclusion, and we're committed to creating a workplace where every associate can #BecomeMoreAtarenaflex.

Job Summary

As an Experienced Full Stack Customer Service Representative, you'll be the primary point of contact for our customers, providing seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach. You'll work closely with our team to ensure that every customer interaction is a positive and memorable experience. If you're a customer service professional with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.

• Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
• Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
• Self-Service Tools: Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy.
• Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards.
• Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
• Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.

Skills/Requirements

* Education: High school diploma or GED required; associate or bachelor's degree preferred.

• Experience: A minimum of two years' total work experience is required, with 1+ years' experience in Customer Service.
• Technical Skills: Experience in Microsoft Excel for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE). Proficiency in the broader Microsoft Office Suite.
• Problem-Solving: A proactive approach to problem solving and resolution; using trended data to perform root cause analysis and derive actions.
• Language Skills: Proficiency in French is considered a plus but is not a requirement for this role.
• Certifications: Completion of internal Brand Ambassador Program within first year of employment.

Remote Work Requirements (Equipment Provided)

* Internet: Applicant will secure and be responsible for paying their own internet expenses. Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with arenaflex systems.

• Workspace: All applicants will be required to have a separate confidential and distraction-free workspace with no background noises.
• Availability: Full focus on delivering a world-class service experience, free from other responsibilities during working hours.
• Schedule: Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM.

Why Choose arenaflex?

We empower each associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

Benefits

* Medical, Dental, Vision & 401k: arenaflex offers a comprehensive benefits package to support your health and wellbeing.

• Career Growth Opportunities: We're committed to helping you grow and develop your career with access to training, mentorship, and professional development opportunities.
• Diverse and Inclusive Workplace: arenaflex is an equal opportunity/affirmative action employer, and we're proud to create a workplace where every associate can thrive.

How to Apply

If you're a customer service professional with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer. We're committed to creating a workplace where every associate can thrive, regardless of their background, culture, or identity. If you need reasonable accommodation during the recruitment process, please contact us.

Salary Range

The hourly range for this position is $19.00- $21.65. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.

Location

This role is based in Kohler, WI, and is available for remote work. Apply for this job