Experienced Customer Service Representative – Classic & Muscle Car Parts

Are you passionate about classic cars and enjoy helping people find the right parts? Do you have a knack for providing exceptional customer service and a strong understanding of American classic and muscle cars? If so, we invite you to join arenaflex, a family-owned business that has been a cornerstone of the antique and classic car hobby for over 60 years. As a Customer Service Representative, you will play a vital role in helping our customers find the hard-to-find parts they need to restore their classic cars to their former glory.

About arenaflex

arenaflex is a leading provider of engine, brake, suspension, and other components for American classic and muscle cars. With over 60 years of experience in the industry, we have built a reputation for providing exceptional customer service and a wide range of high-quality parts. Our team is passionate about classic cars and is dedicated to helping our customers achieve their restoration goals.

Job Summary

We are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving any issues they may have. You will also be responsible for maintaining accurate records, processing orders, and communicating with our suppliers.

Key Responsibilities

* Provide exceptional customer service to our customers, responding to their inquiries and resolving any issues they may have

• Maintain accurate records, including customer information, order details, and inventory levels
• Process orders, including verifying customer information, processing payments, and shipping parts
• Communicate with our suppliers to ensure timely delivery of parts
• Collaborate with our sales team to provide customers with the best possible solutions to their restoration needs
• Stay up-to-date on industry trends and developments, including new products and technologies
• Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements

* Familiarity with parts for American classic and muscle cars (1930s–1980s)

• Typing speed of 60+ WPM
• Strong computer skills, including experience with web-based tools such as order management systems, CRMs, or product databases
• Friendly, helpful, customer-first attitude
• Adaptability, as our company is rapidly changing and improving
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications

* Prior experience in automotive parts sales or customer service

• Experience using Shopify, CRM platforms, or inventory tools
• Knowledge of classic car restoration techniques and processes
• Familiarity with industry-standard software and systems

Location

Our office is located in Boonton, NJ, but remote positions are available for non-local candidates with the right experience and skills.

What We Offer

* An opportunity to work with and learn from industry experts with decades of experience in classic cars

• A dynamic and supportive work environment
• Paid Holidays
• Vacation, Sick and Personal time
• Health, Dental and Vision benefits
• 401(k)
• The chance to be part of a company that's at the forefront of technological innovation in the classic car industry

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer ongoing training and development opportunities, including:

• Ongoing training and development to improve customer service skills and product knowledge
• Opportunities for advancement to leadership roles
• Participation in industry conferences and events
• Access to industry-standard software and systems

Work Environment and Company Culture

Our office is a dynamic and supportive work environment, where our team members are passionate about classic cars and dedicated to helping our customers achieve their restoration goals. We value teamwork, communication, and collaboration, and we are committed to creating a positive and inclusive work environment.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Paid Holidays
• Vacation, Sick and Personal time
• Health, Dental and Vision benefits
• 401(k)
• Opportunities for advancement and career growth

How to Apply

If you are passionate about classic cars and enjoy helping people find the right parts, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates.

Note

* To all recruitment agencies: arenaflex does not accept agency resumes. Please do not forward resumes to our jobs alias, arenaflex employees or any other company location. arenaflex is not responsible for any fees related to unsolicited resumes. Apply for this job