Experienced Customer Experience Banker - Part Time

Join arenaflex, a leading financial institution, in Florence, KY, as we seek a highly motivated and customer-focused individual to fill the role of Customer Experience Banker - Part Time. As a key member of our branch banking team, you will have the opportunity to make a meaningful impact on our customers' financial lives while working in a dynamic and inclusive environment.

About arenaflex

arenaflex is a forward-thinking financial institution dedicated to providing exceptional customer experiences and innovative financial solutions. With a strong commitment to community involvement and social responsibility, we strive to make a positive impact on the lives of our customers, employees, and the communities we serve. Our team is passionate about delivering personalized service, expert advice, and tailored financial solutions that meet the unique needs of our customers.

Job Summary

As a Customer Experience Banker - Part Time, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and identifying opportunities to grow their financial well-being. You will work closely with our customers to understand their financial goals and needs, recommending suitable deposit and other banking products and services to help them achieve their objectives. Your primary focus will be on delivering a seamless and personalized experience, ensuring that our customers feel valued, informed, and supported throughout their financial journey.

Key Responsibilities

- Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. - Develop a deep understanding of our consumer deposit products, educating customers on their features, benefits, and applications. - Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhere to all operational, security, risk, and regulatory policies and procedures. - Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation. - Perform other duties as assigned by management.

Basic Qualifications

- High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role. - Bachelor's Degree is preferred but not required.

Preferred Qualifications

- 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales. - Cash handling skills and experience with technology such as mobile services and online banking services. - Comfort with technology and willingness to learn and adapt to new systems and processes.

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team members are encouraged to share ideas, voice opinions, and contribute to the growth and development of our customers, our bank, and our communities. We offer a flexible work arrangement that combines in-office and remote work, allowing our team members to deepen connections, maintain a strong community, and do their best work.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our team members' well-being and success. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships, we encourage you to apply for the Customer Experience Banker - Part Time role at arenaflex. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" link below. Apply for this job

Equal Opportunity Employer

arenaflex is an equal opportunity and affirmative action employer, committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex is a tobacco-free employer and does not accept solicitation from third-party recruiters for any position.

Agency Statement

arenaflex does not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Apply for this job