Experienced Store Customer Service Specialist – Paint and Coatings Retail Sales
At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. As a Store Customer Service Specialist, you'll play a vital role in helping us achieve this purpose by delivering exceptional customer service and sales expertise in our retail stores. If you're a motivated and customer-focused individual with a passion for paint and coatings, we want to hear from you!
About arenaflex
arenaflex is a leading global manufacturer and distributor of paints, coatings, and innovative solutions. Our products make the places and spaces in our world brighter and stronger, and we're committed to helping our customers achieve great results. With a rich history and a strong commitment to innovation, arenaflex is a place where talented individuals can grow and thrive.
Job Summary
As a Store Customer Service Specialist, you'll be responsible for delivering exceptional customer service and sales expertise in our retail stores. You'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while consistently meeting the store's sales goals.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Essential Qualifications
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills and Competencies
* Excellent customer service and communication skills
- Ability to work in a fast-paced retail environment
- Strong sales and product knowledge
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Ability to work a variety of shifts, including evenings and weekends
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Store Customer Service Specialist, you'll have opportunities to learn and develop new skills, including:
- On-the-job training and coaching
- Sales and product knowledge training
- Leadership development programs
- Opportunities for advancement to leadership roles
- Access to arenaflex's comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
Work Environment and Company Culture
arenaflex is a place where talented individuals can grow and thrive. Our company culture is built on a foundation of:
- Respect and inclusivity
- Collaboration and teamwork
- Innovation and creativity
- Customer focus and satisfaction
- Continuous learning and development
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive hourly wage
- Opportunities for advancement and career growth
- Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
- Paid training and development programs
- Access to arenaflex's employee assistance program
How to Apply
If you're a motivated and customer-focused individual with a passion for paint and coatings, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Note
arenaflex reserves the right to modify this information at any time, with or without notice, subject to applicable law. Apply for this job