Experienced Customer Service and Sales Representative – Insurance Solutions and Client Support

At arenaflex, we're dedicated to helping families secure their financial future through innovative insurance solutions. As a rapidly growing brokerage, we're expanding our team and seeking a motivated Customer Service and Sales Representative to join our dynamic team. This is a unique opportunity to combine customer service with consultative sales, working with clients to provide personalized coverage options and exceptional client experiences.

About arenaflex

arenaflex is a forward-thinking insurance brokerage that prioritizes integrity, clarity, and care in all our interactions. We're passionate about empowering individuals and families to make informed decisions about their financial security. Our team is built on a foundation of trust, respect, and open communication, and we're committed to fostering a supportive and inclusive work environment.

Job Summary

We're seeking an experienced Customer Service and Sales Representative to join our team in Burbank, CA. As a key member of our team, you'll be responsible for assisting clients with their insurance needs, providing personalized coverage options, and ensuring seamless client experiences. This is a remote position that offers flexible scheduling, qualified leads, and opportunities for career growth and leadership.

Responsibilities

As a Customer Service and Sales Representative at arenaflex, your key responsibilities will include:

• Responding to client inquiries via phone, email, and Zoom, providing timely and effective solutions to their insurance needs
• Educating clients on insurance options that meet their unique requirements, ensuring they have a clear understanding of their coverage
• Providing support throughout the application process, from initial consultation to policy implementation
• Following up with clients to ensure satisfaction and coverage understanding, fostering long-term relationships and loyalty
• Tracking all communication and sales activity using CRM tools, ensuring accurate data and informed decision-making
• Meeting individual performance and client satisfaction goals, driving business growth and excellence

What We Offer

At arenaflex, we're committed to providing a supportive and rewarding work environment that fosters career growth and success. As a Customer Service and Sales Representative, you'll enjoy:

• Remote work with flexible scheduling, allowing you to balance your work and personal life
• Qualified leads provided, eliminating the need for cold calling and ensuring you're working with motivated clients
• Bonus opportunities available, recognizing and rewarding your hard work and achievements
• Training and continuous mentorship, helping you develop your skills and expertise in insurance sales and customer service
• A supportive, people-first team culture that values collaboration, respect, and open communication
• Clear paths for career growth and leadership, empowering you to take on new challenges and responsibilities

Requirements

To succeed as a Customer Service and Sales Representative at arenaflex, you'll need:

• To be at least 18 years old and legally authorized to work in the United States
• Strong communication and customer service skills, with the ability to build rapport and trust with clients
• Professional, empathetic, and reliable, with a commitment to delivering exceptional service and support
• Comfortable working with technology and in a remote setting, with a willingness to adapt to new tools and systems
• Life & Health insurance license (or willingness to obtain within 30 days), ensuring you have the necessary expertise to provide informed guidance to clients

Expected Salary

The expected salary for this role is $55,000 - $82,000 per year, depending on experience and performance.

Location

This role is based in Burbank, CA, with remote work options available.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance sales and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job