Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Are you a customer-centric professional with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team in Bellevue, NE.

About arenaflex

arenaflex is a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence. Our company is built on a foundation of trust, integrity, and a passion for helping people achieve their goals. We're a diverse and dynamic organization, with a team of talented professionals who share a common purpose: to make a meaningful difference in the lives of our customers and our communities.

The Role

As a Full Stack Customer Service Representative – Licensed P&C Agent, you will play a critical role in delivering exceptional service and driving sales growth for arenaflex. You will be responsible for providing quality service and insurance recommendations to current and prospective customers, while also meeting or exceeding sales targets. This is a combined service and sales role, with a focus on building strong relationships with customers and identifying opportunities to grow our business.

Responsibilities

* Deliver quality service and insurance recommendations to current and prospective customers

• Meet or exceed sales targets, while maintaining a high level of customer satisfaction
• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary
• Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer
• Strive for first call resolution in order to provide "best in class" service
• Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met
• Participate in ongoing training and development to enhance skills and knowledge

Qualifications

* Property/Casualty Insurance License required

• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired; customer service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future

What We Offer

* Competitive hourly rate: $20 - $21.50 per hour, based on experience and education

• Hybrid work schedule: 3 days in office, 2 days remote (if living near arenaflex office location) or 100% work from home (if outside of arenaflex office location)
• Annual Performance Bonus Potential
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and Employee Stock Purchase Plan
• Ongoing training and development opportunities to enhance skills and knowledge
• Collaborative and dynamic work environment, with a team of talented professionals who share a common purpose

Why Join arenaflex?

* We're a global leader in the insurance industry, with a rich history of innovation and a commitment to excellence

• We're a diverse and dynamic organization, with a team of talented professionals who share a common purpose
• We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and Employee Stock Purchase Plan
• We're committed to ongoing training and development, to enhance skills and knowledge
• We offer a collaborative and dynamic work environment, with a team of talented professionals who share a common purpose

How to Apply

If you're a motivated and customer-centric professional with a passion for delivering exceptional service and driving sales growth, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex Careers](https://arenaflex.com/careers). We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, sickle cell trait, or atypical hereditary cellular or blood trait, refusal to submit to genetic tests or make genetic test results available, medical condition, citizenship status, pregnancy, childbirth, or related medical conditions, marital status, civil union status, domestic partnership status, familial status, or family responsibilities, military or veteran status, including unfavorable discharge from military service, personal appearance, height, or weight, matriculation or political affiliation, expunged juvenile records, arrest and court records where prohibited by applicable law, status as a victim of domestic or sexual violence, public assistance status, order of protection status, status as a smoker or nonsmoker, membership or activity in local commissions, the use or nonuse of lawful products off employer premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other classification protected by applicable law.

Accommodation Requests

If you require any accommodation through the application process, please send an email to [[email protected]](mailto:[email protected]).

No Agencies Please

arenaflex does not accept agency referrals for this position. Apply for this job