Experienced Full Stack Customer Service Representative – Licensed P&C Agent
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for building strong relationships and resolving complex issues? If so, we have an exciting opportunity for you to join arenaflex as a Full Stack Customer Service Representative – Licensed P&C Agent. At arenaflex, we're a global community of optimists and problem-solvers who are dedicated to making a meaningful difference in the lives of our customers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!
About arenaflex
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, operating as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people, and we strive to support our employees in living their lives to the fullest at home and at work.
Responsibilities
As a Full Stack Customer Service Representative – Licensed P&C Agent, you will be responsible for delivering quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.
Key Responsibilities:
* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary.
- Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer.
- Strive for first call resolution in order to provide "best in class" service.
- Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.
Qualifications/Skill Sets:
* Ability to work in a fast-paced team environment.
- Dedicated to providing a positive customer experience.
- Communicate clearly and professionally over the phone.
- Strong technical background/ability to multi-task in several systems at once.
- Willingness to learn new material and systems/applications.
- Accountable and reliable.
Requirements:
* Property/Casualty Insurance License required.
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired. Customer Service experience required.
- Demonstrated job stability and attendance records.
- Remote working experience a plus.
- Solid computer, grammar, and multi-tasking skills.
- US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.
Compensation:
* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education.
- Hours of M-F and some weekends and holidays.
- In addition to regular hourly pay, there is an annual Performance Bonus Potential.
Work Location:
* This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location.
What's in it for you:
* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
- All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance.
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave.
- Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
Choose 'Apply Now' to fill out our short application, so that we can find out more about you. We're an equal opportunity employer and do not discriminate or allow discrimination on the basis of any protected characteristic.
Caution: Employment scams
arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
- All legitimate job postings with arenaflex will be posted on arenaflex Careers. No other URL should be trusted for job postings.
- All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.
We would also ask that you please report any job employment scams related to arenaflex to [email protected].
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